They kept cancelling my order
I ordered a pool pump twice. The first time, i forgot to separate billing and shipping address and it said transaction failed. I caught my mistake and modified the information and the transaction went through. I received an email the next day saying the order was cancelled. I responded to Customer service saying that this item was being bought as a gift and asked to reinstate the order and they told me no. I would have to re-order it. So I did being meticulous about the details to prevent this error again. Unfortunately, they again cancelled my order. I sent them email it was obvious they didn't want my business and that I would be ordering from somewhere else. And I did. In response to your reply; I did reach out via your customer service link in your email. I explained the situation and gave you the number of the person to call to verify this was a legitimate transaction. I also asked you re-initiate the transaction. Your response was it couldn't be done and I would have to re-order. After explaining the situation in an email to you (via your link), you still declined the transaction you instructed me to make. This is now a you problem, not a me problem.