Aiper Official

Awful customer service

My pool vacuum stopped working. I sent it to them for repair. They sent it back saying it was fixed, but was still broken. I sent it back again and they sent me refurbished unit that did not work and had more problems than my original unit. I contacted them again (within 2 weeks). They said they could not send me another machine but I could pay $218 for a repair. I emailed back and forth trying to explain how bad this was. I finally agreed to send it back in and pay the $218 for a repair and they responded that they are not accepting any repairs right now. This is terrible customer service for something that cost $800.

I’m loving the product itself the Pro…

I’m loving the product itself the Pro Max, but this is my third review so again I have to say the customer service has not been responsive to my informing them that the Hydro pro once calibrated is giving me a “Probe 1 needs replacement” message and no one has responded.

It takes top Long to get the things

It takes top Long to get the things. Not All spare Parts can be ordernd from the Web side!

I had a small problem to start

I had a small problem to start I contacted Aiper Customer Service, and they went way beyond what I expected. I couldn't be happier. Thank you

I recently purchased the Aiper Scuba X1…

I recently purchased the Aiper Scuba X1 and am looking forward to using it, but the trade-in program left a very sour first impression. Aiper advertises a $100 trade-in credit for existing customers, which sounds like a loyalty benefit. However, what they don’t make clear is that this credit cannot be combined with the company’s routinely available $300 promotional discount. Since the $300 discount is almost always running, using the trade-in program actually means giving up $300 to receive only $100 in return. In other words, a loyal customer would effectively pay $200 more just to participate in the trade-in program. That’s not a reward for customer loyalty, it’s a penalty. If the goal is to encourage repeat business, the trade-in credit should stack with current promotions or at least provide a meaningful benefit beyond what any new customer can already receive. As it stands, the trade-in offer is largely marketing that has little real-world value. I hope Aiper reconsiders this policy because it’s disappointing to see existing customers treated worse than first-time buyers. The X1 may be a great product, but the trade-in program does not reflect the kind of customer appreciation that builds long-term loyalty.

Replacement filter box

Fast Shipping - Thank you I dont like the new white color but the fit was perfect

Overall Just OK / Not 100% Happy With Set Up And Performance

The sale price of my Aiper Scuba S3 was great and the online transaction was very smooth. I did receive the unit safe and sound - and it was packaged very well. However, the setup process and instructions, while seemingly simple, had a couple of gaps that made it quite difficult, especially setting up the app. And finally, I am not 100% happy with the performance of the S3. It was OK, but missed some debris at the bottom of the pool (only an 18' x 38' pool) and had to recharge it and run it a second time.

I bought the Aiper V3 just a few weeks…

I bought the Aiper V3 just a few weeks ago and tried it for the first time today, August 3, 2026. The app on my phone indicated that I needed to update the unit's firmware, which I proceeded to do as indicated. The update never completed, even though I had a strong Wi-Fi signal and waited up to 8-10 minutes to complete the task. I contacted customer support via ChatGPT. I was advised to connect to a site that would provide me with technical support assistance. The site that I was told to subscribe to is a service company that requires a paid subscription of $55.00/month. Although they said that your first consultation is only $5.00, you are required to provide your credit card, and you will need to remember to cancel your membership after the consultation. This is just plainly outrageous! To be forced to register for a paid site outside the company to be provided assistance for a brand new unit is unheard of! Do consider that in evaluating the purchase of their product. I will return the unit.

They we're great

They we're great. Very helpful

Pool vacuum warranty

Only contact was email. Quick to respond and very professional. Thank you

Quick answer but nit affectiv cause…

Quick answer but nit affectiv cause wait 4 weeks for my order. in this time price get lower and ask for refund but then the prise rise up

It makes a really good job and thanks…

It makes a really good job and thanks to solar charging easy to handle

Easy order

Easy order, fast delivery

had an issue with our Roboplop

had an issue with our Roboplop, he would not charge, the process of sending him back for service free of charge was easy and within a week or so he was back in our pool

The timely service and fast response to…

The timely service and fast response to my problem is very impressive. I have had great communications from Celine with solving issues and replacing different parts of my Seagull Pro.

We have an Aiper inground pool robotic…

We have an Aiper inground pool robotic vacuum. We have used customer service twice - once to help diagnose a no charge issue. Customer service asked a few questions, and within a few days I had a new charger, issue resolved. Every step of the way I received an email with the status - all at no charge. The 2nd incident was the rubber plug broke off the main unit to cover the internal charge plug. Again, customer service immediately sent me a shipping label, I packed up the entire unit and within a week I had it back completely repaired. Again, zero cost to me and emails every step of the way to let me know the status. Highly recommend and would never hesitate to purchase another Aiper product. The best customer service we have ever encountered!

Quick service product works as expected

Purchase this product first one out of…

Purchase this product first one out of the box had problems the second one has worked great they repaired with no problems and send it right back thank you very much

Ecosurfer S2 had a propeller issue

Ecosurfer S2 had a propeller issue. Return process was easy and replacement came in less than a week. Two complaints about my V3. When it docks at poolside you only got 10 minutes to go get it before it goes to the bottom and so far it is always ay the deep end of the pool pointed at the wall. Which brings up my second concern. In order to get the hook on it I have to push the nose around and in that process I am scarring the plastic up on top. Needs to be a better design on the handle to allow the hook to grab it at any angle and also use a softer rubberized coated hook. Other than that it does its job. Also I use two robots due to no screen inclosure and lots of trees. This allows me to gather most all the debris from the surface and save battery life on the V3.

It takes two weeks until delivery