Easy to use app
Easy to use app. Ability to schedule delivery.
About Aiper Official
Data updated- Website
- aiper.com
- Category
- Home Services
- Location
- United States · Atlanta
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 100% (13/13)
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Is Aiper Official legit?
Aiper Official (aiper.com) has a 4.0 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is good. 72% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Exceptional service
Exceptional service, really stand behind their product.
Very responsive staff and timely…
Very responsive staff and timely turnaround.
Great service
Great service, I would highly recommend and would purchase again.
3 years ago I bought an Aiper seagull…
3 years ago I bought an Aiper seagull pro and died this summer. Aiper sent a recall on this model so got a replacement on the Scuba S1 . Tried it 2 times now and works great. Happy customer for now.
Aiper Is A Solid Company
Aiper has been a solid company to deal with. First off the robot pool cleaner is a life changer. Customer service has been excellent. We needed a replacement part and they did everything just right. Thanks guys.
Had an issue with my robot
Had an issue with my robot, product support is very important especially with expensive products - I was able to contact them easily , also email with the same person and responded to fast. My issue was resolved fast.
My Aiper Scuba S1 stopped working after…
My Aiper Scuba S1 stopped working after a few months. I contacted Aiper and the customer service who contacted me was very helpful and in a couple of days my Scuba S1 was on its way back to Aiper to be fixed. I received it back within 7 days and it was back into the pool doing its job. I was very pleased with the service that I received from Aiper.
SAve your time and money
Please read all reviews carefully before purchasing. All the 5 star reviews are on customer service after having issues new Aiper cleaners. I purchased 4 for a large pool. None of which lasted longer than a few weeks. Terrible machines, terrible for the environment as they are junk. I have footage of on smoking. And a junkyard full of units. I agree with the 5 star reviews great customer service but its backing a terrible product. Take your valuable money elsewhere.
Reply from Aiper Official2026-07-30
We are deeply sorry to learn that you encountered a problem, and we are very grateful for your willingness to share your experience, which gives us the opportunity to improve. Currently, no order record matching your device or email address has been found in our system. To verify and provide a solution as quickly as possible, please provide your order number and other information. Out of respect and gratitude, we still hope to communicate with you further to discuss feasible ways to assist you. If you have any questions, please feel free to contact our support team (email: [email protected]; we will reply within 24 hours). We will create a dedicated ticket for you and will continue to follow up until the problem is properly resolved. We apologize again for any inconvenience caused and thank you for your patience and trust.
Don't waste your money or time!!!!
Update... Aiper is a Chinese compay making cheap plastic equipment. I am not going to waste another breath trying to get a return label for repair. I will buy another brand and toss my warranty. They have the worst customer service I have everdealt with. I purchased the Aiper Surfer 2 in April 2025. During the summer of 2025 I hear a rattle noise. I had to send the company a video and they said it was ball bearings in the basket so they sent me a new basket. Then in late June 2026 one propeller stop working. I reported it and they said they would send me a return label.It took over a week to get a return label.I finally sent it off and got it back just a few days ago. Propeller still will not work. It was sent back still broken. Now I am asking for a expedited shipping label which is a real issue with this company. Once my warranty is up in April 2027, I will be replacing this with another company once anything happens. Don't waste your money or time buying anything from Aiper, they sell cheap plastic that is not worth even close to what they charge. I will never buy Aiper again. Even customer service will not let you talk to anyone in charge. Waste of money. Since I had this it worked most of 2025 but only June of this season. Now I may not get it back until mid-late August! Not a happy customer!
Reply from Aiper Official2026-07-30
We are deeply sorry to learn of your unsatisfactory experience with Surfer 2 and its repair service. We have reviewed your order records and understand that the malfunction persisted after the machine was returned for repair. We take this very seriously. We intend to conduct a thorough investigation into this failed repair order and have assigned a specialist to follow up and provide you with a reasonable solution. We value the experience of every customer and hope to have the opportunity to properly resolve your issue. We apologize again for any inconvenience caused and thank you for your patience and trust.
They are more then willing to warrenty…
They are more then willing to warrenty the product within the 1-2 year period. The problem is you lose it for 2 weeks minimum and when it comes back it works for 3 weeks. They are basically selling temu pool vacuums for an inflated price. Don't buy one. I returned mine 5 times and it always developed the same problem until the warrenty ran out.
Reply from Aiper Official2026-07-28
We are deeply sorry to hear about the inconvenience you experienced and thank you for sharing your experience, which gives us the opportunity to improve. Our system has currently retrieved order records matching your device or email address. To verify the issue and provide a solution as quickly as possible, our customer service team would like to offer you points compensation to improve your experience. Out of respect and gratitude, we still wish to communicate further with you to explore feasible ways to assist you. If you have any questions, please feel free to contact our support team (email: [email protected]; we will reply within 24 hours). We will create a dedicated ticket for you and will continue to follow up until the issue is properly resolved. We apologize again for any inconvenience caused and thank you for your patience and trust.
The Aiper started off ok although is…
The Aiper started off ok although is very heavy and hard to drag out of pool when you’re older!! It now turns on arc turns green then goes red and switches off although fully charged.. not even 1 year old and as we live in rural qld cannot just get serviced or looked at Would not purchase again
Reply from Aiper Official2026-07-28
Thank you so much for taking the time to leave your honest feedback. We are deeply sorry to learn that your Scuba X1 Pro Max is malfunctioning and that its weight is causing inconvenience, especially since you live in rural Queensland and cannot have it serviced in person. We have forwarded your feedback to a dedicated after-sales specialist for priority handling. We regret that the Scuba X1 Pro Max did not meet your expectations. We can recommend a lighter model with similar cleaning performance to solve your problem of dragging the machine. For any other questions, please contact us at [email protected]. We will reply within 24 hours and provide you with a complete replacement solution. Please give us a chance to resolve this issue properly. We look forward to hearing from you.
Terrible customer service the battery…
Terrible customer service the battery doesn’t last two years!!! They won’t replace as I was told they don’t have the supplies to do it and then offer $40-60 on a new one!! I paid $950 on a machine that lasts less than two years!! Unbelievable I’m referring them to the consumer complaints commission.
Reply from Aiper Official2026-07-27
We are deeply sorry to learn that you encountered a problem, and we are very grateful that you shared your experience, giving us the opportunity to improve. Our system has currently retrieved an order record matching your device or email address. Since this order is outside the official warranty period, it is generally not covered by warranty service. However, out of respect and gratitude for your experience, our customer service team has provided you with a free repair service. We still hope to communicate further with you to discuss feasible ways to assist you. If you have any questions, please feel free to contact our support team (email: [email protected]; we will reply within 24 hours). We will create a dedicated support ticket for you and will continue to follow up until the problem is properly resolved. We apologize again for any inconvenience caused and thank you for your patience and trust.
I bought Seagull pro model in May 2024
I bought Seagull pro model in May 2024. Battery died in July 2026, just outside 2 year warranty. I contacted customer service and would have to ship vacuum cleaner to them and pay $218 for new battery, or they would give me a $100 trade in. Given I spent a $1000, I was not going to spend more for another unknown period. The good news, Aiper did reach out and will fix my battery. I am appreciative of the assistance.
Reply from Aiper Official2026-07-27
We are deeply sorry to learn that you encountered a problem, and we are very grateful for your willingness to share your experience, which gives us the opportunity to improve. Currently, no order record matching your device or email address has been found in our system. To verify and provide a solution as quickly as possible, please provide your order number and other information. Since this order is outside the official warranty period, it is generally not covered by warranty service. However, out of respect and gratitude for your feedback, we still hope to communicate with you further to discuss feasible ways to assist you. If you have any questions, please feel free to contact our support team (email: [email protected]; we will reply within 24 hours). We will create a dedicated ticket for you and will continue to follow up until the problem is properly resolved. We apologize again for any inconvenience caused and thank you for your patience and trust.
Easy to Reach CS & Satisfactory Outcome
Easy to reach customer support! Escalation path for unsatisfactory (initial outcome). Escalation path resulted in a positive outcome! Company is willing to make customers happy even if it means flexing on some of their published policies. Appreciate that!
I bought the scuba X1 Pro and it worked…
I bought the scuba X1 Pro and it worked fantastic! There was a connection issue and customer service was incredible! They replaced it immediately. I highly recommend and I have a really big pool lol it works way better than I expected
Excellent customer service
Excellent customer service. Machine stopped working after having it for a year. Called customer service. They sent a return label for me to send back for repair. I had my machine back and ready to go for this season in less than 2 weeks. Very fast.
I don’t usually write reviews but this…
I don’t usually write reviews but this product and customer service deserve a thumbs up . I had a problem with the S1 sent an email and company sent a return label and I sent s1 off for service and had it back in less than 2 weeks running like new. I thought the correspondence back and forth was prompt and the product came back working perfectly. I recommend keeping original packaging and box just in case you have to send back , you never know it is mechanical but I will recommend this product and company
Alper is the absolute best
Alper is the absolute best. Other companies should study them to see how to do proper customer service and stand behind their products or services. They are easy to reach, provide clear, concise, and pleasant communication, and offer product return and repair at no additional cost to the customer, not even postage or delivery charges. I wish all of my product purchases were with Alper, because I know I would be completely satisfied. Thank you, Alper!
I don't usually write reviews, but Aiper's customer service deserves recognition.
My brand-new Scuba S3 failed after just one use, showing a hardware error and refusing to start. Needless to say, I was extremely frustrated. I contacted Aiper support expecting a long, difficult warranty process. Instead, their support team stayed in contact with me every step of the way. They first walked me through troubleshooting to rule out a simple issue. When it became clear the unit had a hardware failure, they escalated my case and continued to respond professionally, even when I expressed my frustration. While the replacement process took longer than I had hoped due to stock availability, I always felt that they were trying to find a solution rather than ignoring the problem. Every email was courteous, and they remained patient throughout our conversations. No company wants a product to fail, especially after a single use. What matters is how they treat their customers when something goes wrong. In my experience, Aiper stood behind their warranty and worked to make things right. For that reason, I'm happy to give their customer support 5 stars. I hope I never need warranty service again, but it's reassuring to know they take their customers seriously.