Great communication and great customer service.
A repair completed under warranty in less than one week including transport. Great communication and great customer service. Above and beyond what we expect in France!
About Aiper Official
Data updated- Website
- aiper.com
- Category
- Home Services
- Location
- United States · Atlanta
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 100% (13/13)
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Is Aiper Official legit?
Aiper Official (aiper.com) has a 4.0 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is good. 72% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
fantastic company great products even…
fantastic company great products even better service. If you need a Warranty they take care of it. Bye with confidence.
Last year in June I purchased an AIPER…
Last year in June I purchased an AIPER scuba S1. Due to delays in getting a new liner installed we only got to use the AIPER about a month before closing our pool. In that month it was fantastic. But after opening the pool this year it was like a lazy teenager - it would clean only a small portion until it ran out of battery. The customer service people were fantastic- helped me to reset and then stayed in touch until I was sure it was working properly. And the really outstanding thing-I called over the weekend and a holiday weekend at that and spoke to a person almost immediately
Amazing product and company
I have the Scuba, very happy with the product itself but their customer service is out of this world. Had a problem with the unit not charging, it was immediately resolved with a replacement machine and follow up to make sure I was satisfied. The machine itself does an amazing job of cleaning the pool and sun lounger including the pet hair that I have due to a very furry German shepherd/husky cross that loves the pool as much as we do. 10 out of 10 recommend the product!
Aiper IrriSense failed quickly, and customer service has been very poor
I purchased an Aiper IrriSense directly from Aiper for over $400 on May 10, 2026. By June 27, the device was no longer turning on. I contacted customer support, and they opened a ticket. They later said they would send me a shipping label, but I never received it. After additional delays, I requested a full refund because the product had failed so quickly and the support process was poor. Aiper refused the refund because it was outside the 30-day return window and offered only a $30 discount. I declined and was told the issue would be escalated with a response by Tuesday. That deadline passed more than 10 days ago, and I still have no resolution. For an expensive smart irrigation product, this experience has been extremely disappointing. Based on the product failure and poor support, I would not recommend buying the IrriSense directly from Aiper. — Updating this review to emphasize their reply to this comment didn’t actually lead to any resolution several days later. Strongly recommend avoiding transactions with Aiper.
Reply from Aiper Official2026-07-24
We are deeply sorry to learn that you encountered a problem, and we are very grateful that you shared your experience, giving us the opportunity to improve. Our system has currently retrieved order records matching your device or email address. To verify the issue and provide a solution as quickly as possible, our customer service team is still further confirming the refund details. Out of respect and gratitude, we still hope to communicate further with you to discuss feasible ways to assist you. If you have any questions, please feel free to contact our support team (email: [email protected]; we will reply within 24 hours). We will create a dedicated ticket for you and will continue to follow up until the problem is properly resolved. We apologize again for any inconvenience caused and thank you for your patience and trust.
Easy and fast
After-sales service
After-sales service experience After my robot broke I contacted the service at Aiper. Initially there was some confusion and difficulties, but with the help of Yibo this was possible to be resolved in the end. Thank you Yibo for your quick action and helping to resolve the situation. New robot has arrived and is in use perfectly.
Reply from Aiper Official2026-07-24
We are deeply sorry to hear about the inconvenience you experienced and thank you for sharing your experience, which gives us the opportunity to improve. Our system has currently retrieved order records matching your device or email address. To verify the situation and provide a solution as quickly as possible, our customer service team is still investigating the logistics details. We will update you with any information as soon as it becomes available. Out of respect and gratitude, we still hope to communicate with you further to discuss feasible ways to assist you. If you have any questions, please feel free to contact our support team (email: [email protected]; we will reply within 24 hours). We will create a dedicated ticket for you and will continue to follow up until the issue is properly resolved. We apologize again for any inconvenience caused and thank you for your patience and trust.
I bought a vacuum it did not meet my…
I bought a vacuum it did not meet my niece. I wanted to return it. They would not give me my money back. Instead, they sent me a new one that I do not intend to use. I want my $500 back.
Reply from Aiper Official2026-07-24
We are deeply sorry to hear about the inconvenience you experienced, and we are very grateful for your willingness to share your experience, which gives us the opportunity to improve. Our system has now retrieved order records matching your device or email address. Out of respect and gratitude, we still hope to communicate further with you to discuss feasible ways to assist you. If you are dissatisfied with the machine, please feel free to contact our support team (email: [email protected]; we will reply within 24 hours). We will create a dedicated ticket for you and will continue to follow up until the problem is properly resolved. We apologize again for any inconvenience caused and thank you for your patience and trust.
Aiper Scuba S1 Skimmer Repair
Quick repair of broken skimmer and quick return shipping. I couldn’t be happier!
BEST CUSTOMER SERVICE EVER ENCOUNTERED
Buyer Beware: Poor Quality and Terrible Customer Support
This is the second Aiper product I’ve purchased, and it will absolutely be my last. I had to send my first unit back due to a massive recall for faulty machines. I decided to give the brand a second chance, hoping their newer models had improved. I was wrong. The new unit lasted just long enough for the warranty to expire before dying completely. When I emailed customer service, they refused to help, stating: 'Unfortunately, this period has now expired, and your device is no longer covered under warranty.' Instead of standing behind their product, they offered me an insulting $30 off a Scuba S1 or $40 off a Scuba V3. It feels like Aiper does not test these machines before putting them on the market. Specifically: Design Flaws: The power connector gets wet and rusts out, even when the protective cover is securely in place. Cheap Materials: The plastic housing is terrible. It becomes incredibly brittle and breaks easily just from normal exposure to the sun and pool water. I am now looking for a new pool cleaner from a completely different brand. Save your money and stay far away from Aiper.
Reply from Aiper Official2026-07-21
We are deeply sorry to learn that you encountered a problem, and we are very grateful that you shared your experience, giving us the opportunity to improve. Our system has now retrieved order records matching your device or email address. Our customer service team has provided you with a repair and after-sales service plan for your Scuba S1. However, out of respect and gratitude, we would like to further communicate with you to discuss feasible ways to assist you. If you have any questions, please feel free to contact our support team (email: [email protected]; we will reply within 24 hours). We will create a dedicated ticket for you and will follow up until the problem is properly resolved. We apologize again for any inconvenience caused and thank you for your patience and trust.
Great products
Great products, covered with great warranty and customer service.
Customer service is excellent
Customer service is excellent ! I inquired regarding the recall on my Aiper and they are so quick to respond. You get an update everyday on your product.
Excellent warranty service.
I waited until we had used the device…
I waited until we had used the device enough to have a good impression of it. It does do what it is supposed to but I wouldn't want to use it on a medium or large pool. Ours is small at 15,000 gallons and it takes a full charge to get it clean. I like that it is light to carry and easy enough to clean if you aren't using the cloth bag. We don't like the cloth bag design as it wears easily when removing and installing it for cleaning. Aiper could improve this by adding rubber tabs to help pull the filter up into its basket with stressing the material and making it fray. We also wish charging was easier. With no ability to charge it outdoors we have to bring it into the house for charging and being dripping wet that is a hassle. It runs as long as it should on a charge and recharges in 3 - 4 hours as advertised. While we bought the extra warranty the total price seems a bit high. That said we would recommend it to anyone who asked.
Reply from Aiper Official2026-07-24
Thank you so much for taking the time to share your detailed experience using the robot. We greatly appreciate your honest feedback and suggestions for improvement. We are pleased to learn that the device is suitable for your 15,000-gallon small pool and is lightweight and easy to move. We fully understand your concerns: the filter cloth storage bag is easily worn, and it is inconvenient to move the wet machine indoors to charge. Your valuable suggestion to add rubber pull tabs to the filter basket to prevent the fabric from pulling and pilling will be forwarded to the product team for future optimization. As a token of our appreciation, we have already sent you a replacement micro-dust filter. Although you felt the overall price was slightly high, we are very pleased to know that you are willing to recommend our product to others. If you have any further questions or need assistance, please feel free to contact our support team (email: [email protected]; we will reply within 24 hours). We will create a dedicated support ticket for you and will follow up until the issue is properly resolved. Thank you for your patience and trust.
We love our Suba 1
We love our Suba 1. It has made my work load around the yard so much easier. Recently we had an issue where it broke down. The service centre was amazing. Communication regarding getting the device to the service centre was easy and professional, we had our scuba back within a couple of weeks, cleaning like it’s a new device. Thanks Aiper
Overall I'm happy with my Aiper pool vacuum
Overall I'm happy with my Aiper pool vacuum, 1 issue I have with it is, I wish the head was weighted so it sat down flat on the bottom of the pool better instead of floating up when pushed in a forward motion, very frustrating flaw in the design in my opinion.
Website does not recognize my e mail
The product is great. The website, even though I ordered 1300.00 worth of equipment, will not recognize my e mail address and reward points. Stupid. I have to pay full price for everything.
My skimmer broke and it was under…
My skimmer broke and it was under warranty. They replaced it no problem. It was easy to get somebody on the phone and the customer service was excellent.
Customer service was top notch
Customer service was top notch, ended up replacing unit