GoConfigure couldn't organize a one person meeting
I bought something from Home Depot. Instead of Home Depot personnel showing up to deliver and assemble the item - a grill - they passed it off to GoConfigure. The item was supposed to be delivered on May 18, and I got a notice that it would not be delivered; but would be late. I told GoConfigure - my first mistake - about the delay. Then the item was delivered on the 18th. I tried to get them to come out - no dice. On the 26th of May (Friday of Memorial Day weekend), I got a message telling me that the assembly team would show up on the 29th (Memorial Day). I sent back a response that I could not have them that day, as it was Memorial Day and I had services needing my assistance. Someone called me late at night and said he would come the next day to assemble the material. Then the next morning he said he would be late, as the company had assigned a couple of assembling jobs ahead of me. Then I was contacted by someone who explained that the technicians could not schedule anything. The person asked for three dates I would be available. I responded May 30, 31 and June 1. I got crickets in response. No one contacted me to schedule on any of those dates. Next I got another call asking for three more dates, and I said Jun 6, 8 or 9. Crickets again. Then I got a call on the 8th saying they would show up between 2 and 6 p.m. on the 9th. I got messages to that effect and asking if the product was on my premises. I responded yes, and the return message was You are confirmed. That same day I got a call saying they were coming on the 8th, and I asked her to re-check that, as I had been told the 9th. She came back and said I was right, it was the 9th. At 6:30 I send a message back saying it's 6:30, what of 2 to 6? Crickets. I waited until 8:05 and sent them a message saying they failed to show and demanding my assembly fee money back. Guess what? Crickets again. Home depot should NEVER EVER USE GOCONFIGURE FOR THEIR PRODUCT ASSEMBLY. If you buy something from Home Depot and ask for assembly, be sure they are NOT USING GO CONFIGURE. UGH! They couldn't organize a trip out of a phone booth with the instructions written on the door.