Customer service is a joke…
Been ordering from bondiboost for many years and never had a problem. I set up a prescription for my shampoo and conditioner and normally get a email to say it is due so need to make changes before. I never received that email so they took £27 out of my bank but I’ve still got a full bottle and half so don’t need any. The email came through at 5am. I got in contact 5.30am Went on their website to see if I can call to cancel before they send it out but there is no number to ring just a message box so I messaged and had no reply all day so I messaged again in the evening and still no reply until 23.30 the next day to say my order has already been shipped. I was upset as I gave them enough time to not send the product out and because they had not read any messages it was too late. They are not time efficient. And to top it off they said I can return it but I now have to pay return postage and when asked this should be covered as it was a mistake on their end. They are saying because it’s subscription and I get it cheaper I need to pay for it. So I’ve now got to cancel my subscription and find new hair products as I don’t trust this company any more and they don’t sort problems out very quickly and it’s too late when they do which is probably their plan.