Poor poor poor
Poor poor poor! Where do I begin- I moved into my storage unit in September of last year and everything was fine until May 24 (my birthday) when I went to the unit to retrieve a suitcase and noticed water all around my unit. I went to unlock the unit and it wouldn’t open. I pulled with all my strength and was able to get it open, but then tons of boxes fell on me. And then I smelled a very strong smell of rancid mold or mildew, looked down and there were wet boxes everywhere! They had collapsed which caused other boxes on top to fall forward which is why I couldn’t open the door initially. There was standing water everywhere but just in and around my unit. I examined the building and realized that the water must’ve been coming from the air conditioner which was right behind my unit. The facility did acknowledge that is was the air condition leaking into the unit later that week. I hadn’t been to the unit in quite some time, and thank God I did because I never got any phone call or email from them letting me know there might be a problem. Probably because they are not inspecting the property on a regular basis like the should! Maybe if the on site people were doing their job, they would have noticed the air conditioner leaking and the standing water outside my unit before my precious property was destroyed! The office was closed that day so I called the main life storage number and spoke to a couple of people who apologized but said they couldn’t do anything and that I need to call my insurance company and the local office during their regular office hours. I guess they didn’t really understand the magnitude of the situation. My LIFE was in that unit. Thousands and thousand of dollars worth of my life. While a lot of it was in plastic bins and completely salvageable, I still have over $12,000 in losses. What was life storages response? “We can switch your unit out for a new one, and offer you some boxes as well as 2 months rental free of charge”- but they won’t pay for me to move units, they wouldn’t even give me packing tape or paper until I really came down on the store manager. Inevitably I had to hire movers and take 2 days off of work to completely move everything back to my house. When I went to the office to see if I could be reimbursed I was told “good luck”- so far I’m out $12,000 in personal loss $1000 for time off from work $300 for movers $50 in gas $250 deductible On top of this, I’m 100% positive my young son and I were exposed to black mold as it is all over EVERYTHING. I am experiencing a migraine, as well as extreme lethargy and flu like symptoms. The movers and I were dry heaving at the smell coming from the unit. I went to close my account after my items were removed and asked to be reimbursed for the movers, and since I moved out a month and a half early, credited for that time and I was told no, but provided an email to a district manager. I think I’ve already spoken to him and he was no help- I hope that my insurance company nails you guys to the wall. I know they will be coming after you to recoup the pay out. Here’s just one pic of the mold that riddled all of my winter clothing, expensive bedding, picture frames, office supplies, and tons of other stuff. Anyone know the owner of this place? I’d love to chat with him directly