No excuses
I ordered one item and the charge was declined by credit card company. Therefore Lovense advised to use a different card. They made no mention of their attempt to recharge the first credit card. A day or two later I received an email that two of the same product was shipped. I emailed the company and Mandy replied that it was automatic. She explained how I could return one and they needed verification that the package was unopened. I understood and followed their rules. I sent a video of the unopened package and they verified it was unopened. I then shipped the package back to the address they had given me. To protect myself I disputed the charge with the credit card company as I did not want two and I was not advised that they chose to resubmit the original order. Once I completed their return requirements I was then informed that they would not issue the credit until I dropped the complaint. I informed them the complaint would be dropped by the bank when they issued the credit. Since when does a customer have no rights after being told that they would issue a credit upon acceptable return of a product and then deny the policy they advised. Issue a credit and the problem will be resolved.