Warm, friendly and compassionate customer service
From the first call I made to Life Storage to the in-person meeting - this team has risen above all expectations for customer service and professionalism. Our family was faced with an unexpected situation that we had very little time to plan for. Upon explaining the situation to Michelle and later Philip - they showed compassion and caring when navigating us through our options for storage. In today’s business world - customer service with a human touch is slowly evaporating. We were relieved to have such warm, friendly and compassionate human interaction with this team. The process to sign up for this storage space was made simple and stress free by Philip. A quick walkthrough of the facility was impressive- climate was perfect, everything was clean, plenty of lighting and security features allayed our fears with possible theft. There have been so many challenges our family has faced in the last few weeks - finding and signing up for a storage space was not one of them. I can’t thank Life Storage enough for their help in what was certainly a difficult day.