Don't let the bike break cause customer service is lousy!
I purchased the bike in July 2023 and it stopped working in September of 2024. Customer service is absolutely horrible. You can never get in contact with anyone during business hours as indicated on the website. The only option you have is through email and so far I've been in contact with someone named Emily who hasn't been very helpful. She sent me a new part which has absolutely nothing to do with the problem and the video she did send was useless because it's not even for the same part that was in the video!! Despite me telling explaining this twice, as well as explaining it's something with the internal wiring, the issue keeps getting ignored. It's as if I'm been stalled to see if I'll just give up on getting my bike fixed that I paid $1500 for!! Today is Nov 12 and this has been an ongoing issue since Sept 30!! Good luck if you ever have any technical issues and don't think that you'll ever be able to get anyone on the phone if you ever have any problems. Don't waste your money, get a Peloton instead!