Slow Customer service but Good Products
I am extremely disappointed with my experience with Sharge. I paid $46.36 for an item that never arrived, and after waiting almost a month, I was told to go through a warranty claim process instead of simply being provided the product. To make things worse, the refund amount they approved was only $40.37, leaving me at a loss of nearly $6 for absolutely no fault of mine. What’s even more frustrating is that I never received a clear answer from Sharge about whether the item was actually sent to Ireland in the first place. Bpost claims they never delivered it, An Post confirmed they never received it, yet Sharge insists on diverting me in circles without giving any accountability. They even gave me a logistics phone number that turned out to be An Post’s general line, which made no sense at all. The entire process has been a complete waste of time, energy, and money. Instead of helping their customer, Sharge pushed me to chase refunds and left me with unanswered questions. Their after-sales service is terrible and their customer support feels like they just want you to give up. This experience caused me stress and frustration, and I would strongly advise anyone considering Sharge to stay away. If you value your money and your peace of mind, do not buy from this company. UPDATE: The company reached out to me promptly and offered the replacement for lost package and they guaranteed that they opened a complaint with the BPost to investigate further. I have received my items today as I ordered and all products are working flawlessly. Thanks again for their help. Updating my ratings for the product as product is of niche quality