Very disappointing customer support from Adidas.
I bought a pair of Adidas Predator Elite football boots because I have always considered Adidas to be a premium brand. My son had always worn a competing brand, but we decided to trust Adidas for its reputation and quality. After only two uses, the boots completely came apart, with the sole separating from the upper. This is not what anyone expects from a premium football boot. I first contacted the Football Emotion store in Palma de Mallorca, where I bought them. They refused to replace the boots, claiming they had been used incorrectly because they were used on artificial grass instead of natural grass. If that was the wrong model for our needs, then it was the salesperson who recommended it. We specifically asked for boots to be used on artificial grass, and I do not believe the customer should be penalized for following the advice of a specialist retailer. I then contacted Adidas directly, hoping they would stand behind the quality of their product. Their response was that football boots should not fall apart after only two uses, regardless of whether they were used on natural or artificial grass. However, they also told me that they could not do anything because warranty claims and replacements must be handled exclusively by the retailer where the product was purchased. This left me in an impossible situation. The retailer refused the claim while referring to Adidas, and Adidas referred me back to the retailer. Neither company accepted responsibility, leaving me with a defective pair of premium boots and no solution. A premium brand should stand behind its products, regardless of where they are sold through authorized retailers. In my case, the Adidas warranty meant nothing because the retailer refused to help, and Adidas chose not to intervene. Based on this experience, the value of the Adidas name seems to depend entirely on where you buy the product. That is extremely disappointing for a brand that promotes quality and reliability.