The worst
The worst experience I've had regarding private air travel booking. I've used you all more than ten times but now never again. The latest deal said they accepted credit cards and the contract specifically provided for that form of payment. Hence the payment form put in Jettly's own contract provided to me was the payment form I needed since I was out of town and credit card was most convenient. Consequently, the contract was signed and Jettly took their fee in the form of credit card payment. Again, both parties signed a contract where credit card was the agreed method of payment for all services involving the transaction. After the contract was signed and accepted and less than 24 hours before the flight, Jettly called and said the flight would only happen if the remaining money was sent by wire transfer for the flight and that Jettly was keeping its fee that was already paid by credit card but the rest of the costs should be wired. Imagine my shock as I am traveling out of town on business, my bank does not have a branch in the out of town city and I am being told to immediately do a wire when that was impossible for me to accomplish at that time and I already had a signed contract accepting my credit for the entire transaction and Jettly took its fee immediately and first and by way of my credit card. However, after they took the fee by way of credit card, then they changed their mind hours before the flight and advised that I had to go to do a bank wire immediately to send the remaining money. I explained that I was traveling, I had no access to do the wire from out of town and I expected the contract to be honored or at a minimum a refund to be issued. I had a signed contract stating credit card was acceptable payment for everything involving the flight. Jettly immediately took its fee by credit card and gave a contract to accept the entire flight cost by credit card. On top of that, I had done multiple prior transactions with them and had a perfect payment history. Nonetheless they told me that the credit card payment provision was not being honored in the signed contract and then when I asked for a refund of their fee since the contract was not honored, they refused. I feel like I was a victim of fraud because a completely signed contract was not honored. Never again. You lost me and all the people at my company. Shame on you, you earned thousands of dollars in the past, there was a refusal to honor the signed contract. In my opinion you should have at least refunded the money. Giving a credit from a company that I will never use again because of my bad experience is in essence keeping the money. In my opinion that is super dishonest to do to a long standing perfect paying customer that had a fully executed contract which specifically stated credit cards accepted for the entire transaction and to change the terms less than 24 hours before flight time without me having the ability to pay any other way due to my being out of town, is just not proper business. You should have made sure the signed contract was honored especially when a valued client is out of town, had a perfect payment history and had no way to get to the bank. The purpose of your company should be convenience, honoring the scheduling and not simply advising busy business travelers to go to the bank and wire money immediately. You all provide a service and should stand behind the signed terms and conditions of the contracts that are fully executed, especially the payment terms and not change things less than 24 hours before flight when your longstanding customer is out of town. Quite unfair!!!