Billing issues: Will not recommend
I had a very frustrating experience with Varsity Tutors and would not recommend their service. I signed up for a $249/month plan that included a fixed number of tutoring hours. However, over multiple months, I was charged inconsistently significantly higher amounts above my plan monthly, resulting in $193.90 in additional, unexplained fees (Jan–Mar), plus an extra charge after cancellation in April. They never agreed to refund the extra charge and only gave me extra credit hours. The company claims these are “supplemental tutoring fees” for extra time, but I never requested or approved any additional hours. My child only attended scheduled sessions within the agreed timeframe. What’s most concerning: There is no clear approval or control mechanism for “extra” time Tutors can apparently bill beyond scheduled sessions without client consent Charges are not transparently tracked in the user dashboard Customer support repeatedly gives scripted responses without resolving the issue I ended up canceling my subscription because of these unexplained charges, yet I was still billed again afterward. This billing model feels opaque and, frankly, misleading. At minimum, there should be explicit approval required before any additional billable time is added.