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Education & Training

Varsity Tutors

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201 reviews

3.9201 reviews
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About Varsity Tutors

Data updated
Website
varsitytutors.com
Category
Education & Training
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
96% (48/50)
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About this business

Varsity Tutors is an innovative education technology company that is revolutionizing how students and professionals learn. We focus on an individual’s needs and, through our state-of-the-art digital platforms, connect them to the best experts and personalized instruction to achieve any goal.Learn More

Is Varsity Tutors legit?

Varsity Tutors (varsitytutors.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Education & Training and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers consistently praise the dedicated tutors for being incredibly patient, knowledgeable, and exceptionally helpful in boosting student confidence across various subjects. Many people also appreciate the flexible scheduling options and engaging lessons that make complex concepts much easier to understand and enjoy. However, some reviewers were not happy with unexpected charges, hidden subscription fees, and confusing billing practices. A few other people also felt that customer support and technical assistance were completely unhelpful when trying to resolve scheduling or account problems. Some consumers noted difficulties in reaching responsive staff or getting clear answers regarding unused hours and refunds.

Auto-generated from all reviews of this business. For reference only.

What people say

Consumer beware

Consumer beware! This company will not let you cancel & keep charging your account! Worse than gym membership!!! They are ruining good tutors and a scam! Clearly taken money from multiple others and getting away with it!

Reply from Varsity Tutors2026-08-10

Hi Kyra - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Focused and my sons score improved.

Focused and my sons score improved. They followed up and made sure all topics were done

Reply from Varsity Tutors2026-08-10

Hi Desiree - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

DO NOT RECOMMEND!

DO NOT RECOMMEND!! Please save your money! I signed up to help with one of my college standardized test. I got match with my tutor very quick but was not a good “match” at all. Every time we meet I just answered questions on my own and sometimes I would ask questions and my tutor would not respond (honestly sounded like she was driving or doing her dishes). We would just go over all of my answers at the very end which was such a waste of time because we never had enough time for her to explain or to work though the questions I was struggling on. I had three hours left whenever I was trying to get a new tutor but was not match for a long time so I decided to cancel and try to get a partial refund with the hours I didn’t use because it is an expensive program and I am unfortunately a broke college student. I was able to cancel my membership, but within seven minutes they declined my refund with no explanation. I am still trying to get a refund and currently very upset with the service that I got with Varsity Tutors.

Reply from Varsity Tutors2026-08-06

Hi Brit - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

Charged for tutoring -- website shows no bill, no hours

They charged us for 2 months of tutoring even though their website shows no hours available and $0 due. It says the next billing isn't until January 2027. When I called to complain they said they couldn't refund the amount and suggested we do a lot of extra tutoring. If I had known we still had hours being billed then I would have suspended the account.

Reply from Varsity Tutors2026-08-06

Hi Kevin- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

月费仅需4节课。 有些月份要额外收费。

导师最终为我们工作,但他们的系统非常糟糕。每月的费用只有4节课,他们的系统安排了5节课,因为或重复的日子,然后向我收取额外的课程费用。他们让家长有责任取消第五堂课。 甚至无法在他们的网站上查看发票。 家长必须监控他们的信用卡。

Reply from Varsity Tutors2026-08-03

Hi Aliya - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

向大学导师大喊一声……

向校队导师和加布里埃尔大声喊叫,他们绝对太棒了。我需要数学基础方面的帮助,加布里埃尔帮了我的忙。他知识渊博,对我很有耐心。我最终在班上获得了A!他是公司的资产。谢谢你加布里埃尔。 罗德尼

在我看来

在我看来,我与大学导师的经历就像一个骗局。 根据我个人的经验,我不推荐大学导师。 即使我相信我的服务已停止,我仍继续按月付费。在一次辅导期间,导师的网络连接中断,课程无法继续进行。尽管问题出在导师这边,我仍然需要支付课程费用。 试图解决这些计费问题非常令人沮丧。我对收到的客户支持不满意,而且我的疑虑没有得到公平处理。 如果您已向他们提供了信用卡信息,我建议您定期检查您的信用卡或银行对账单,以确保所有费用均准确。 根据我的经验,我再也不会使用大学导师了。

Reply from Varsity Tutors2026-07-30

Hi Pegah- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

日程安排问题

我的会议延迟了 30 分钟。时间不对,这让我很难适应我的一天。

Reply from Varsity Tutors2026-07-27

Hi Sole- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Tea

大学导师 - 指派导师

大学导师的电话代表仍然非常有帮助,我非常感谢他们的帮助。然而,寻找和留住优秀导师一直是一场持续的斗争。幸运的是,经过一年的频繁转变,我儿子的一位导师保持稳定,另一位导师正在接近这种状态。此外,大学导师使用的程序从我的帐户中删除了导师,他们的代表投入了时间来帮助我安排和重新安排,这是不幸的。

Reply from Varsity Tutors2026-07-27

Hi KM - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

糟糕的

糟糕的。我想了解有关该计划的更多信息(因为它没有在网站上列出),在我填写了他们的表格后,他们开始不断地打电话。在我回复他们之前,我最终找到了一位更好的导师,并假设他们会像任何正常公司一样等待我拨打电话。没有。他们不停地打电话,直到我不得不阻止他们。我接听他们的电话并说“不感兴趣,停止打电话”,然后我继续接到电话。 0/10 糟糕的客户服务不推荐。他们只是想打电话,这样他们就可以催促人们花钱,而不是把他们的费率和信息放在他们的网站上。

Reply from Varsity Tutors2026-07-27

Hi Riley- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

不要使用这项服务!

请求一位导师。从来没有得到过。尽管他们说这是他们的错,但他们没有退还我的钱。永远不要再使用这项服务。

Reply from Varsity Tutors2026-07-24

Hi Leonardo- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

大学导师是骗子

大学导师都是骗子。请不要相信他们提供您的信用卡号码。即使服务停止或不提供任何服务,他们也会按月向您收费。如果您曾向他们提供过帐号,请定期检查您的对账单。

Reply from Varsity Tutors2026-07-22

Hi Customer - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

导师很棒

导师很棒。然而,由于他不是本地人,而且该课程是一门荣誉物理课程,没有课本,所以他无法获得具体的课程材料。

Reply from Varsity Tutors2026-07-21

Hi Stephen- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

很棒的概念,糟糕的网站,糟糕的客户服务

尽管我们最终找到了一位与我们的中学生相处良好的导师,但第一位导师显然患有痴呆症。虽然我们对他的处境感到同情,但我不知道他是如何通过他们的招聘流程的。在与我女儿的 2 次会议中,他每次都给我女儿讲了至少 5 次同样的 3 个故事。 其次,一开始就很强势的导师开始在最后一刻取消我们的 6/8 课程,而我们的日程安排中没有时间在计费周期结束之前弥补错过的课程。我们会打电话,客户服务会声称他们将下一个周期归功于我们,并说他们要等到下一个周期开始才会出现,但随后他们就不会显示。然后,他们在重新设计网站后遇到了很多故障,包括无法访问帮助中心(即使您登录了,它也会告诉您登录,然后会告诉您用户名和密码错误)。然后,尽管我们通过电话讨论了 3 次问题,并让他们知道我们对夏天的“补课”不感兴趣,当时我的孩子没有学校工作需要帮助,但他们仍然坚持要求退款,而不是为所有因最后一刻取消而错过的课程退款。最重要的是,我与两位不同的代表讨论了整个夏天的暂停,希望暂停 60 天,但他们说只能允许 30 天,我接受了,但随后我仍然被收取了当月的费用。我要求退款,但他们拒绝了。很棒的概念,一些导师很棒但不一致,客户服务很糟糕。

Reply from Varsity Tutors2026-07-21

Hi Dana- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

安东尼是一位杰出的美联社世界......

安东尼是一位杰出的 AP 世界历史导师!他以易于理解的方式解释了困难的概念,使每次会议都充满吸引力,并帮助建立信心。在安东尼辅导两个月后,我们女儿的成绩有了很大提高。向所有在 AP 世界中苦苦挣扎的学生强烈推荐安东尼。

完全是一个公司的笑话。你永远不应该使用这家公司。

这绝对是我合作过的最糟糕的公司。您永远不应该向这家公司请求导师。他们完全不专业并且不听。我与我所在州的一位代表进行了长时间的交谈,详细说明了我想要什么。她说是的。然后,导师取消并重新安排了我说我女儿没空的所有课程。数十篇文字。他们给我找了一位新导师,但他并没有在我要求的那天开始工作。会议前一天晚上,她取消了会议。晚上 8:45——发短信和发电子邮件。这是在与四名不同的总部人员进行了五次对话之后。我目前正在等待“审核”以获得全额退款。这是一家垃圾公司,经营不善,不专业。他们应该被关闭。我正在记录发生的每一件事、所说的以及承诺的事情,“首席执行官”兄弟将会收到我的来信。

Reply from Varsity Tutors2026-07-16

Hi H Chesh- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

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