Came through when I needed to make many changes.
Needed to get High Speed Train Ticket on short (<1 week) notice. Also had to change the date for travel 2 times within a 24 hour timeframe. Each time, the agent (Maria) was able to get me a ticket that meet my timing requirements for departure and arrival. Given the short timeframe, the task was probably not an easy one. I am glad that Travel China Guide hires people like her - she made what would have been a miserable experience for me very easy and painless. I also liked that they had an easy-to-use website where I could see the options for where trains departed from, where they arrived into different stations in Shanghai, and whether they were High Speed or not. This made initial planning much easier. The ability to pay the cost difference using an on-line site was also valuable to me. It was easy to access and make the payment. I will definitely be using them again in the future as I travel through China.