I am updating my previous review of…
I am updating my previous review of rail.ninja August 2024 and March 2024. After a year, PR reached out to offer their apologies for my disappointing experience on Germany’s train. I received initially the difference between reserved and non reserved ticket, then a refund of my ticket paid after Customer Service reached out to me several times. It is satisfactorily resolved. The 3 stars is for taking more than a year to resolve.