Item Not Received and Forced Refund Resulting in Financial Loss
I placed a pre-order with FWRD, charged in AUD and the order was lost in transit. The refund was issued in USD without prior consultation. Due to exchange-rate timing, the AUD amount returned was significantly lower than my original charge. After several days of correspondence, FWRD said they could not address the discrepancy, pointing to PayPal/bank fee. Communication was polite, but accountability was lacking.