Reality doesn’t align with the marketing
In theory, an eSIM app is a dream. In practice, I’ve found it hard to get access to the network, the setup isn’t intuitive. When I’ve tried to get support, I’ve been run around in circles by an AI agent & found it hard to speak to a human. I had to request a refund on two occasions as the ESIM wouldn’t download so I couldn’t get onto a network. It was such a relief to purchase an ESim this morning with Holafly & get immediate access to a network. You are already time poor when you are travelling so it’s disappointing that dealing with Airalo was such a time-draining experience. On the whole, I’ve had a negative experience with this app & have had to ask for a refund.