They don't honor their return policy.
They refused to honor their return policy. I ordered an Ender-3 S1 Pro 3D-Printer from on March 30, 2023 for $383.20 relying on their 14-day return policy(Oder#: A202303301547406GFZV Transaction ID: 0UH92239B4656835S). However, the product failed to meet my expectations. A week of troubleshooting still failed to produce a single successful print although I ordered new hotends, glass beds, filaments, auto-levelers, watched hours of YouTube videos. I decided to return the product. However, their customer support(creality3dofficial.com) simply ignored my return request and replied with ridiculous, irrelevant and unhelpful requests which included asking me to measure the dimensions of a printing bed using precison tools. Realizing their lack of seriousness, I disputed the transaction through my bank. My bank temporarily reimbursed me. Only after my bank contacted them, they sent me a return slip on April 28, 2023. I returned the product and kept Drop-Off Receipt and Proof of Delivery. This store told my bank that they are now proceeding with the return, so my bank recharged me the same amount on June 5. However, even after they received the product back; they did not refund my payment. They sent me cheeky lies that they cannot refund it, my bank is blocking it and there is no button to push it etc as shown below; "The amount freezed by the chargeback, we cannot arrange refund to you on our platform. And below is the screenshot of the chargeback, it is under review with your financial institution and there is no button for us to issue the refund on the chargeback. " I contacted my bank to reopen the dispute, then my bank permanently reimbursed my losses on July 5, 2023. This store is fraud. They will use any trick not to honor their obligations lying and delaying in any way they can.