Refund denied when they made a mistake
I placed my order and added instructions that all items not to be replaced without my approval, and if not available, refund. Yet I get the wrong size of a picture frame (so it is completely useless to me). I was not asked about the different size to approve it, the shopper probably did not pay attention or just did not follow my instructions. It is clearly a mistake by their shopper. Yet refund was denied for absolutely no reason, and my time was wasted chasing it. Not using door dash again.