DoorDash

Jay MedinaUnited States · 1 review · Experienced 2026-08-10 · Posted 2026-08-11

Don't order from this company they are…

Don't order from this company they are dishonest and will take your money even if you didn't get the food or they cancal your order they will keep your money

don mcclaryUnited States · 4 reviews · Experienced 2026-08-07 · Posted 2026-08-11

★ 1 Star

★ 1 Star — DoorDash Completely Ignored a Serious App Problem and Penalized Me for It I’ve completed nearly 5,000 deliveries as a Dasher and have maintained a 95%+ acceptance rate and Platinum Dasher status. I know how the DoorDash app is supposed to work, which makes what happened—and DoorDash’s complete lack of response—even more frustrating. On July 28th, I started dashing and was hit with 15 timed-out orders. The problem? The assignments NEVER showed up on my phone. They didn't appear on my screen for me to accept or decline. I never saw the restaurants, the payout, the distance, or any other information about these orders. They simply weren't there. I couldn't accept them. I couldn't decline them. I never even had the opportunity to make a decision because DoorDash never delivered the assignments to my phone. And to be clear, this isn't a case of me using some outdated phone that can't handle the DoorDash app. I have a current, top-of-the-line smartphone with 5G capabilities, with more than enough capability to run the DoorDash app. I've completed nearly 5,000 deliveries using the platform. I immediately contacted DoorDash multiple times and explained exactly what was happening. I was told they would investigate the issue. I actually stopped dashing for 10 days to give DoorDash time to figure out what was wrong before I tried again. During those 10 days, all I received were generic, form-letter responses essentially saying, “Here's your reference number, and we're looking into it.” Apparently, they weren't looking into anything. On August 7th, I tried dashing again, and the exact same thing happened. This time I caught the problem after another 5 assignments timed out, bringing my total to 20 timed-out orders. Twenty orders. NONE of these were declined orders. I did not decline them. The assignments never showed up on my phone. Some of these were high-paying orders. Some were very short, easy deliveries that I would have gladly accepted. I never even got the chance to see them. Yet DoorDash's system apparently considers all 20 of these as though I intentionally chose not to accept them. The result? My acceptance rate went from over 95% down to 76%, putting my Platinum Dasher status at risk. I've contacted DoorDash repeatedly. I've explained the problem. I've given them the dates. I've provided the reference numbers. I've stopped dashing for 10 days while they supposedly investigated. Then I tried again and experienced the exact same technical failure. And what has DoorDash done? Nothing. They refuse to properly investigate the technical problem. They refuse to correct the 20 timed-out assignments. They refuse to restore my acceptance rate. And they refuse to restore the Platinum status that I earned through thousands of deliveries. After nearly 5,000 dashes, I know the difference between an order I intentionally decline and an order that never appears on my phone in the first place. If DoorDash's system fails to deliver an assignment to a Dasher's phone, the Dasher should not be penalized for it. I did everything I was supposed to do. I reported the problem. I stopped working for 10 days to give them time to investigate. I tried again, and the exact same problem happened. I've repeatedly contacted support, and instead of actually fixing the problem, I've been given generic responses and reference numbers. At this point, I have no confidence that anyone at DoorDash is actually investigating my situation. DoorDash needs to take responsibility for its own technology instead of making Dashers pay the price for technical failures that are completely outside of their control. Nearly 5,000 deliveries, a top-of-the-line 5G phone, a history of maintaining a 95%+ acceptance rate, and Platinum status—and apparently none of that matters when their system fails and their support team refuses to fix it. If you're considering becoming a Dasher, understand that when something goes wrong with the DoorDash app, you may be completely on your own. Extremely disappointed in DoorDash and their support. One star is generous.

Tanya AdamsUnited States · 4 reviews · Experienced 2026-08-10 · Posted 2026-08-11

The worst customer service and driver…

The worst customer service and driver delivery service I have ever experience since delivery began. I order and got the wrong order and my whole food experience was ruined. They only gave me one third of the total cost back. The bag was soiled with wet greasy spots. I was terrified Doordash consistently does this to me. I have had an account for a year and this day I decided to terminate. Don't do business with Doordash. They personally are all low on the scale.

Robert WilkinsonUnited States · 1 review · Experienced 2026-08-10 · Posted 2026-08-11

Anytime I place an order

Anytime I place an order, I am unable to make ANY custom changes, and I don't mean anything detailed, just no ice in my drink or something similar. The bottom portion where these requests should go is completely grayed out, and no changes to the prompt can be made. It states instead that I have to call the restaurant to make special requests. The fact is that you cannot make special requests if you can't get the restaurant on the phone, which is impossible during a rush. When I called DoorDash, I was told that there isn't anything that they will do about it because the problem is the merchant. But if I call the merchant, they say it's a setting that's decided by DoorDash. Nobody is willing to fix anything, and everyone just passes the buck. I've now cancelled my DashPass subscription permanently.

pushkar kumarCanada · 1 review · Experienced 2026-08-09 · Posted 2026-08-11

Very disappointing experience with…

Very disappointing experience with DoorDash. I placed an order and provided the correct delivery address, but the order was marked as “delivered” to a completely different address. I never received my food. When I contacted customer service, I was told that it was an “app glitch” and that it was not their fault, and they refused to provide any meaningful solution. As a customer, I shouldn’t have to deal with the consequences of an error in the app or delivery system. If the order was delivered to the wrong address, DoorDash should take responsibility and resolve the issue instead of simply blaming a technical glitch. Very poor customer service and a frustrating experience. I expected much better from DoorDash.

joeUnited States · 1 review · Experienced 2026-08-10 · Posted 2026-08-11

My driver or dasher did fantastic

The worse service you ever have!!

The worse service you ever have!!! I placed an order for the groceries for Costco through door dash. They delivered to completely different address and refused to take a responsibility out of it!! I spent $300 for this and got nothing!! Their help desk are useless!! Even the the supervisor are useless!! The map clearly shown they dropped it off to the wrong place!! And all they need just to retrieve it and sent it to the rite one!! How hard is that be??? So unfair from my end but they literally do nothing about it!! Pls don’t ever use this useless service!! They are more like robbing u!!

I was at hospital on tyler texas 703…

I was at hospital on tyler texas 703 south fleshiel Ave Tyler TX heart hospital I ordered from door dash they picked it up and they say they delivered it they did no we were at desk they took a picture of a corner of hospital no food in it I asked did anybody recognize the place they say they left it they would not refund my 45.00 don't use these dam crooks us Uber eats much better fxxxthem will never do business with them again Larry Veal milam TX

Sean DennisUnited States · 1 review · Experienced 2026-08-09 · Posted 2026-08-10

Horrible service

Horrible service. Dasher/Driver never showed up and DoorDash takes no responsibility for this and charges the customer anyway. Disputing charges. Horrible customer experience.

Billy BoyCanada · 2 reviews · Experienced 2026-08-08 · Posted 2026-08-10

DoorDash Support Is an Absolute Disaster

DoorDash delivered one of the worst support experiences I’ve ever dealt with. I’ve still got a headache from trying to imagine how a company can be THIS bad. I spent 48 hours trying to fix a simple issue adding a payment card, and every single agent — about 10 of them over two days, including a supervisor — gave me a different story. “Under review,” “escalated,” “waiting for payments team,” “24 hours,” and my personal favorite: “Do these troubleshooting steps,” which basically tells me they think I made the mistake. The problem is I did ALL the troubleshooting steps at least six times. Every explanation they gave me was wrong. After two full days of wasted time, I finally got the real answer: DoorDash does not accept KOHO cards. A basic policy fact that could have been communicated instantly by simply checking the list of accepted payment methods. Instead, I was dragged through a pointless cycle of scripted apologies, fake escalations, and agents who clearly had no idea what the actual policy was. No one checked anything. No one gave a straight answer. They just repeated the same empty lines over and over. The supervisor claimed to be “consulting with my team,” yet still couldn’t provide the correct information. That tells me the training is poor, the communication is worse, and the support system is basically theatre — lots of talking, zero action. And after finally telling me the truth, they had the nerve to ask me to complete a survey. After two days of misinformation and wasted time… unbelievable. A simple answer turned into a 48‑hour mess because no one knew the policy. My advice: don’t use this company EVER.

Blessed Pastor KimUnited States · 1 review · Experienced 2026-08-09 · Posted 2026-08-10

Door dash appears to be a huge scamming…

Door dash appears to be a huge scamming company and I plan to expose them. Several of my orders have been stolen! Tonight my food was delivered to the wrong address. I messaged the dasher but no reply he claimed at first that he didn’t know which house when my light is on and I’m in my door and the address is clear as day on my home! I contacted Doordash and they rudely said there’s nothing we can do about this and end the chat on me! I feel that they have been doing this to me lately because I have reported them to the Better Business Bureau. I’ve noticed that I’ve been getting unfair treatment since then. I want my money back. I’m sick of this for Easter. I placed the order four times for my children’s Easter things I spent a lot of money and four different dashes stole each order and canceled after checkout! Doordash has become a huge rip off Company and I’m sick of it! I’ve ordered food with no tomatoes no lettuce, but have gotten food with lettuce and tomatoes. I reported it to Doordash with screen, record, recording, and screenshots of the Food and screenshots of the specifics of no lettuce, no tomatoes and they have refused my refund. Also, I was overcharged a few days ago. I uploaded screenshots to chat support and was told that my money would be refunded however, my money was not refunded and they completed the transaction! I was told that I would be refunded and receive a seven dollar credit that’s to be used in 24 hours. I immediately checked once I was told this and did not see the seven dollar credit nor the refund. I immediately contacted Doordash, and they completely ignored me saying we see it on our end. I sent screenshots immediately showing it was not there several times even until the next morning at 4 AM and they treated me like crap and refuse to fix the issue. This company should be banned by the Better Business Bureau Dasher should be made to use LEGIT phone numbers. I’ve had Dashers show up that the profile don’t even belong to men showing up when it’s supposed to be Women smelling like weed and alcohol. I’ve complained to Doordash and they still sent the same dashes to me over and over. I’m sick of this.

Ordered some kettle de scaler and they…

Ordered some kettle de scaler and they delivered oven cleaner instead, then sent me an email saying the claim to change it was denied! Was my first ever purchase for delivery like this and will be my last.

Aarin SimpsonAustralia · 1 review · Experienced 2026-08-10 · Posted 2026-08-10

Horrible customer service, withholding funds

They took my money and cancelled the order when the driver was supposed to be collecting it, withholding my money for 5 days and no form of compensation. No human customer service only bots, avoid this disgusting excuse for an app.

So I ordered a pizza at my place of…

So I ordered a pizza at my place of employment. I came out the meeting when they said they were here but didn’t come up to the 5th floor, so I went back and forth to my meeting and the 5th floor elevator, nobody showed. So he then text me he was here, got to the elevator and he or she not there neither is my pizza. So I called the driver and he said DoorDash told him to leave my pizza on the floor by the elevator doors. This makes no sense because there are glass doors on both sides with a receptionist. So tell me how do the say this was delivered to me. I refuse to use any of these apps anymore, they are actively stealing your order which in case they stealing your money. I have been a customer for years but I no longer will order and neither is my family. I would suggest no one use them because they are finding ways to take your hard earn money, it’s bad enough how much they charge us for delivery.

Sheila NielsenUnited States · 1 review · Experienced 2026-08-08 · Posted 2026-08-09

Doordash is less than convenient.

Doordash is less than convenient. Less than helpful. Less than useless......

Ditch doordash

What a ridiculous business, they take your money then find out they do not have what they claimed to have, so you choose no substitutions and they give a refund, that takes 5 to 7 business days. How about knowing your inventory so this can not happen, I will NEVER use this stupid doordash again, what a clown show, loaded with incompetence, I would advise to anyone to pass on these unorganized grifters.

David LagunillaUnited States · 1 review · Experienced 2026-08-08 · Posted 2026-08-09

Worst company in the world poor service

Worst company in the world the customer service is complete crap. I had a friend give me a door dash gift card bc I had to put my dog down this week and I had four confirmed orders in my door dash this week and get to the restaurant and they say they never received it and this is a common issue with DoorDash. I call DoorDash and they go we will get you a refund within 24 hours for your credits. I say what can you do as this has ruined my dinner for four nights this week and they go I get how you feel but there is nothing we can do for you. This company can burn in hell.

Pollie TiptonUnited States · 1 review · Experienced 2026-08-08 · Posted 2026-08-09

I am homebound and have to order food…

I am homebound and have to order food delivery. I've been using DoorDash two times they delivered to the wrong address.. the first time they refunded my money of $19 which was just a portion. Today I ordered a meal that cost me $40. I did not deliver it, but it said on the app that it had been. I sent a text to DoorDash and have heard nothing back I would be very Larry of using any food delivery apps!!! I will no longer use these food delivery apps. I will order from the places that do their own deliveries. BEWARE!!!!! BEWARE!!!! BEWARE!!!! BAD FOOD APPS

Horrible issue resolution and penalizes customers.

Of recent the accuracy is poor ie every time I order meat from the grocery story they charge me for more lbs than purchased. The first time they refunded the price of the meat (excessive-I only needed the difference) and going forward no matter what’s wrong they can’t help. The meat was $9. Smh. I’ve paid for more things that I did receive, and charged once more for more meat than I received. SMH. No thank you. Best of luck.

Matthew LombardoUnited States · 1 review · Experienced 2026-08-08 · Posted 2026-08-09

They don’t refund items that were never…

They don’t refund items that were never delivered.