ALWAYS late
ALWAYS late, food sits at the restaurant for 30 min to hour +. Then they deliver cold sh*t and expect you to be pleased. If you like cold food, crappy service and no refund then use grubhub.
About Grubhub
Data updated- Website
- www.grubhub.com
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/196)
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Is Grubhub legit?
Grubhub (www.grubhub.com) has a 1.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Refunded only after I demanded escalation
An item in my August 7 Nékter Juice Bar order was unavailable and never delivered. The store told me to contact its manager, and the manager said Grubhub had to issue the refund. When I contacted Grubhub, the first representative told me I had only 48 hours to report the problem and that the deadline had just passed—by less than an hour. She treated that as the end of the matter and did not offer to escalate or transfer me. Only after I specifically asked to be transferred did another representative reverse the charge. I ultimately received the refund, but the second representative’s ability to resolve it made the initial response even more troubling. Using a barely missed deadline to discourage a customer from recovering money for an item that was never provided, while withholding escalation unless the customer explicitly demands it, feels deliberately obstructive and deeply untrustworthy. I will never order through Grubhub again.
Hot food was cold and cold items were…
Hot food was cold and cold items were melted upon arrival. Order arrived outside of initial delivery window because driver was dropping off multiple orders before mine. The customer service team refused to refund or have the items remade and redelivered. They also would not give me a credit for the whole order. The order was $33 dollars. They offered to refund the melted milkshake and only offered $5 in credit for the rest of the food. I had to remind them that the food was late and because it had meat items that became cold because it wasn’t temperature maintained that the other items were no longer good. They eventually did increase the credit but did not cover the cost of the whole meal that I couldn’t eat. I used to drive for grubhub and they used to be pretty good but after this experience they are no better than DoorDash who I no longer use for similar reasons. This is experience was absolutely horrendous. They claim to care about their customers and “appreciate” when you pay for Grubhub+ but when something is wrong they don’t take accountability or responsibility to adequately remedy the situation.
Delivery service with no drivers
4 out of 5 times there's never a driver available. My orders are always late and cold. Their AI customer service is a joke. Deleting the app all together.
When she first started shopping I…
When she first started shopping I believe she grabbed bananas then grabbed my ice cream. Nothing was temperature controlled. My ice cream was complete liquid. I believe I may be done with their service because of this delivery. She cared enough to bring a cart to tote the stuff to the house but couldn't wait til the end to grab ice cream in 90 degree weather. She's gonna be a problem. I've had problems before but this took the cake.
Bad everything
I have repeatedly given Grubhub many chances and now I am Done. Customer service is rude they do not want to listen they say oh i am sorry no you are frustrated blah blah blah blah. And to add insult even more they want to give u a 5.00 credit towards something else which is a joke. Orders are always late, or they say delivered and they are not, or messed up nasty order or cold. Its so expensive now at days this is all unacceptable whether its eat in, delivery or pick up it shld be 100percent when you order food at say 800pm and its like 1000 when it arrives totally unexpected, when a delivery time is given say 30 minutes and two hours later come on. service , customer service and food quality not what it used to be no one cares anymore so with that my grubhub will be no more its not worth the money or aggrevation .
The last 3 orders I made has been…
The last 3 orders I made has been plagued with issues. Mainly having my food get to me. Earlier they had to cancel my order AGAIN due to driver issues and then the food has been wrong everytime due to not getting the correct order. I got the service for free thru Amazon and I'm getting what I paid for. NOTHING! NEVER USE THIS SERVICE!
Missing $50 worth of food they refuse…
Missing $50 worth of food they refuse to do anything about it
Horrible Driver
Many times I've had experiences with terrible drivers. They delivered my food often times to the wrong places, and when I contacted them, they didn't even try to fix the problem. Customer service could only offer me a 10% discount on my next order, but that doesn't solve the issue of my loss of food. Other than that, when the food DOES arrive, the drivers who actually give me my food are very nice, and all the good is actually there.
Just delete this app
I ordered ice cream w priority delivery and it was an hour late and they refused to give me a refund. Enough said right? And this is at least the third time they’ve messed up an order royally. Hope they go out of business I’m done with them. There’s always a problem getting exactly what i order whether it’s grocery or restaurants. And if you have one issue that they take care of, there’s no way to contact support again if something else went wrong. Customer service is horrible the agent referenced the order as happening yesterday while it was still active. And of course they do everything in their power not to fix their mistakes and refund you.
worst delivery service…
CONSTANT WRONG FOOD DELIVERED.THEY WOULD NOT REFUND ME WHEN I STATED TO PLEASE RING BELL WHICH DRIVER NEVER DID.THREW MY PIZZA ON GROUND IN POURING RAIN.MISSING ITEMS FROM FOOD.DELIVERED COLD MULTIPLE TIMES.
I ordered over sixty dollars worth of…
I ordered over sixty dollars worth of food.It gave me less than half of what I ordered, and they didn't refund it.They just gave me a five dollar credit.
GrugHub hires and condones liars, theives, and criminals
Grubhub delivery drive went a on a 'personal errand' while my food sat in the front seat getting cold! A 15 minute delievry arrived 40 minutes later, only for me to witness the driver 'tamper' with my order for a full 4 minutes. When I approached him and questioned him as to what he was doing, he froze. Advised him that I was refusing the order and contacting GrubHub. Spoke with a 'Supervisor' explained what happened and offered to send them the doorbell video of the driver'Mike' clearly tampering with the food, they declined and advised me that my "order was not eligible for any type of compensation" when questioned as to why... i was told because the driver marked the order as 'Delivered', later confirmed by the restaurant that the order was never returned to them! So, not only does GrubHub hire liars, thieves and criminals...they CONDONE their actions. Even after a BBB complaint corporate GrubHub refused to budge on their decision. As it stands now, GrubHub and 'Mike' will need to answer for their actions and decisions as I have filed a civil and criminal case against GrubHub and Mike for theft, fraud and product tampering. I have submitted the video evidence, recorded calls, and all written correspondes. On a side note, GrubHub closed my account and banned me from their platform for breach of terms for calling their 'Supervisor' an idiot! As if I were ever going to use them again in any way shape or form!
Incompetent Drivers
Drivers really need to pay attention address details. I dont known if they cant read or just dont care. Grubhub should vet their drivers better. Then when the order is wrong or missing they dont want to give a refund. Only partial credits. They dont want to take accountability for their incompetent drivers.
They delay the order a couple of times…
They delay the order a couple of times and then cancel it. This had happened to me several times. I live in Albuquerque and Grubhub simply is not competent to compete here right now. Avoid if you can, and do not count the grubhub+ membership as part of Prime. That benefit is invalid here.
Delivered to another house who knows…
Delivered to another house who knows where... Grubhub supervisor claims I'm not "eligible" for a refund but "can have $5 off my next delivery" EXCUSE ME... NEXT TIME?? This is the second time one of their terrible drivers has left me hungry. Never again.
Can’t get shit right ….
Can’t get shit right ….. they are robbing everyone stop using this crap get up and get some fresh air if no one on grub hub support wants to help …what’s the point of them … ass app ass company ass everything about grub hub …. Ass (SUPPORT TEAM) Save your money and don’t let these people rob you I ordered 5 drinks ? 50 dollars lol really hahaha it’s insane thanks but no thanks …. Trust me grub hub sucks and also I gotta mention they suck Every single time it’s an issue
Grubhub Does Not Care…
I placed a $48.96 order from Applebee's in Greensboro NC. The delivery guy, Ronaldo, text and said its delivered....huh???? I'm outside on my patio, waiting and he says delivered...well I contact Grubhub, hoping they'll refund me bc the guy only sent a picture of the bag on a mat....God knows where it was ...my building number nor my apartment number was photographed BUT grubhub is questioning ME bc I made a hotel address error in FLORIDA in JUNE.. easy honest mistake..I stayed in 2 different hotels during my son's wedding weekend and got the hotels mixed up. BUT HERES THE KICKER....they sent me a form to fill out for me to explain why I should get my refund BUT after sending all the info, last 4 card number info, order info, order number, screenshots...when I pushed submit, it sends you to yr email to verify its you AFTER THEY SENT THE DAMN EMAIL TO ME IN THE FIRST PLACE and when u click it, ya gotta start over...fell for that crap 2x. Guess I gotta find another delivery service...GRUBHUB SUCKS
My order was not delivered
My order was not delivered. I was sent a picture of the delivery. The picture was not my door. They rfuse to refund me because I have complained before. I have given them delivery instructions which continue to be ignored. Twice, I have canceled my order because it took over an hour to get food. I'm basically paying the cost because they are unable to hire drivers.
Stay AWAY from Grubhub!!!!
Stay AWAY from Grubhub!!!!! They NEVER arrive on time & when the driver does finally drop off your food, it is COLD!!!!!! I will NEVER use them again!!!!!!!!! They are the WORST!!!!!