Grubhub (www.grubhub.com) has a 1.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I will never use grub hub again. The driver forgot to give me half my order. At first I contacted the restaurant and misunderstood thinking they forgot to give the driver the 2 bags I ordered. Instead the driver forgot a bag. I was on the phone for a long time with the restaurant. I then reached out to grub hub 2 days later to make the complaint. They mentioned I should have made the complaint within 24 hours. I couldn’t because I did not find the customer service email instantly and had guests in town. They were unable to assist me. This is not what you call customer service or professionalism. The drivers should be trained to check all items before a delivery and double check the items in their car. I’ll never use grub job again
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Amanda T美国 · 1 review · Experienced 2026-07-18 ·
★★★★★
Grubhub is so bad that I don’t even…
Grubhub is so bad that I don’t even bother activating the FREE membership through prime.
My friend bought me a birthday gift on grubhub as a surprise. It was not delivered and grubhub refused to do anything about it after 30 mins on the phone with them. Absolutely not.
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LA R美国 · 1 review · Experienced 2026-04-16 ·
★★★★★
Bad ordering system....no refunds no matter what
There are serious problems with their POS system. If I order chicken, I end up with a burger, over and over again. The horrible thing is they don't care and WILL NOT give you a refund, even if you don't eat beef. No wonder their reviews are so awful. They aren't long for this world. Finally!!! They are being sued for this and I'm onboard. What took so long????
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iamjjuni美国 · 1 review · Experienced 2026-07-17 ·
★★★★★
Grubhub Service is a disaster
I have been using Grubhub for a long duration, and the change you will get your food on time is 50/50.
Priority Delivery sometimes work and sometimes not.
You pay more for it and there is no difference with priority and without priority.
I have complained so many times and now I am just tired of this hassles. Going to delete this stupid app and will move to the others.
To get a refund, it's like playing a game.
When you reach out to help, AI will response you and start from $5 credit. If you push harder, it will offer you $10 credit.
Funnier thing is that when the situation is out of AI's control, they will transfer you internally and now you will be able to speak to the real agent.
Same thing again. They will offer you $5 credit. I told them that even your AI offered me $10 credit and that was the moment they told me they will offer $10 credit.
Absolutely ridiculous and I refused to take that $10 credit, because that ain't going to compensate enough for the experiences I've had with them.
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A W美国 · 1 review · Experienced 2026-07-14 ·
★★★★★
WORST DELIVERY APP
Okay so where to start. I orginally left doordash because at one point I was having issues with almost every order and discovered Grubhub so I switched, when there isnt a problem with grubhub its great but usually this isnt the case and when there is a problem you are NOT taken care of. For example, the compensation they offer you WHEN offered is only 5 dollars never more and its not always offered. So three days ago my order was delivered late, I didnt ask for compensation but they offered it (I should have realized something was weird here cuz they never do that because they are capital CHEAP) so I was like cool and took it, well following day I got a big order over $100 and the driver text me letting me know a they were out of the milkshakes and some other things so I requested the refund when delieverd (so i have documented proof) but when I did certain items got denied and I was like wth so I had to call and granted this guy was nice and said he would fix it later I saw they would only refund me an additional $1.50 and yet all together what was missing was about $30 and I was only given $19.50 total back for food I never got and that delivery was late 15 minutes. then another order i got I tipped $10 for a restaurant 2 miles away and the driver said "This is your driver ______, you will need to meet me outside because for my own protection I cant go into your buidling and find your apartment" & honestly that rubbed me the wrong way, I prefer contactless delivery and this was one of the few timea grubhub didnt "require" a pin, I tip extra to not deal with inconveniences and make sure my driver is happy so I will be happy, what happens at the restaurant is not thier fault and I am a delivery driver too so I understand its not easy to delivery food but I have never asked someone to come down to the first floor, navagite through the hallways and get outside at night, to get food they paid for asking for a contactless delivery. then today I make an order $75 worth of food with a wait time of up to an hour, then it got postponed by 30 minutes, not once, not twice but FOUR times, which also not a big deal but super inconvenient and honestly if they would have better communication, customer service and taken care of you for it I honestly wouldnt be mad right now, so I chatted with support and they then confirmed I would be getting my order, minutes later my order was cancelled i was automatically refunded, then I was a little mad because they just litterally confirmed it and asked what happened they tried to say no drivers would pick up my order EVEN THOUGH I tipped $10 for somewhere less that 3 miles away and I live downtown where all rideshare drivers wait for orders, theres no way thats the case unless they arent providing all the tip to the driver, which with this scam app allegedly im sure they are ripping drivers off. I didnt even ask for additional compensation or anything I just wanted to know what happened and why two hours of my time was wasted, why they didnt tell me sooner and they said "sorry you feel that way, we can't provide any addiontal refunds to you so is there anything else?" i was like sorry I feel that way? what? how is that apologizing for your crappy customer service and crappy everything? I am asking questions not expressing feelings? also when tf did I ask for a another refund? I said matter of fact you should refund me for this because its bullshit you guys have ruined my day 3 times out of the week and we are halfway through the week. I called and they told me the same thing and they are always so rude, they lady said look we cant help you, i am hanging up I said WAIT HOW CAN YOU BE ALLOWED TO SAY THAT OR HANG UP ON ME! I wasnt being rude, cussing or yelling i simply was asking what happened and why is there always problems? how do we prevent this, who can I talk to that can actually help me? I guess because there was issues the last three days in a row none were my fault and I have documented proof its yours, ive never asked for any refund the last year I was a grubhub plus member expect one time when my driver stole my food and it was recorded on the camera at work again documented proof, driver took a photo of my food being dropped off then proceeded to take it, i called the driver so many times and he wouldnt anwser so i text him and said that hes on camera stealing my food so i spoke with customer service and they wouldnt refund me because it showed delivered and denied seeing the footage! I thought this has got to be a one time thing, ill let it go but then all this crap happens. So now guess what? back with doordash and happy about it as long as you have dashpass they take care of you and over compensate. screw grubhub, the drivers and everyone that works customer support because you guys are the rudest people & terrible at your jobs. Unless Grubhub pays you to be rude, unhelpful & screw with people then your great at it.
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TONIA V美国 · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Make it make sense.
It seems as of late that Grubhub and their drivers are dropping the ball. I order from them too much, so maybe this will be the point I decide to just do away with them all together. The last few times I've ordered, my driver has either accepted the delivery then drives into the next town, sit somewhere for 25 minutes before heading to the restaurant to pick up my order and deliver it, or they take multiple orders in the opposite direction of each other, either way by the time I get my food it's cold. I've been told by Grubhub they are supposed to use a warming bag, but we all know that's a bunch of bull. My food comes in the same bag as my drink so that also adds to the ice cold fries. I work 10 hours a day, and I pay for the convenience of Grubhub, but when they offer a $5 credit on a meal you've spent almost $50 on and that's not including the tip, that's adding insult to injury.
Borderline criminal organization that will openly steal from its customers.
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nd lim美国 · 2 reviews · Experienced 2026-07-08 ·
★★★★★
grubhub is total scam company.
grubhub is total scam company.. hiring illegals that don't speak any english.. will not refund wrong items sent.. total scums.. had to report to my credit card company for refund.. Need to report them to DS and DOJ for hiring illegal drivers..
Wow, grub hub really sucks. 2 ⭐️s overall? I guess my driver wanted my fries and sauce, because my bag was open and they were gone. Grub hub might think a refund makes right, but I wanted my damn food.
GrubHub thinks you're supposed to take whatever they give you and be satisfied with it but if I'm paying for something specific then that's what I want this last go around from Jimmy's tacos I ordered a taco salad I didn't get any lettuce and the bottom of my taco shell was completely saturated and I don't know what I couldn't eat the shell because it was all wet and Soggy so I take it to GrubHub because they're supposed to have a guarantee and they say well you've complaint too many times and we're not going to do anything for you that's okay when people stop using your service and you grow broke. I'm always going to give a voice when something is bad just like I give a voice when something is good GrubHub is bad and so is doordash they're just as bad doordash changed the name on my profile and change it to a derogatory Road and you know what that is so I'm going to sue them for that and GrubHub you're going to follow right behind them.
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ranjani r美国 · 1 review · Experienced 2026-07-13 ·
★★★★★
Very bad experience
Very bad experience . Ordered for pickup on a weekday at 12, restaurant was ready with the order within 15 mins , the app kept telling me it’s still being worked on but looks like they were not able to assign a driver ! And when you contact customer service , they were willing to offer a 5$ credit asking me to wait indefinitely until a driver arrives !
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Sondra Y Hill美国 · 9 reviews · Experienced 2026-07-12 ·
★★★★★
TRAIN YOUR DRIVERS!
Grubhub should inform its drivers of the company's expectations.
I have two different drivers leave my food either on the stairs or outdoors.
My correct address is on file. Why can't it be found?
A driver told me I shouldn't place an order if I don't have the correct information on file.
The utter stupidity of that statement is that she texted me that the order was delivered. Why not text and ask the apartment number?
From this day forward, I will no longer use Grubhub
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Bruce K美国 · 1 review · Experienced 2026-07-11 ·
★★★★★
driver delivered to the wrong address you refused to give me a refund
I just deleted my Grubhub account after this experience. I paid nearly $50 for an order on July 11th, which your driver delivered to the wrong address. I never received my food, yet instead of issuing a full refund, you only offered me a $5 credit (which is theft). To make matters worse, you couldn't even get in contact with the driver. This level of customer service is completely unacceptable, and I won't be using Grubhub again.
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Kurt Kissler美国 · 1 review · Experienced 2026-07-09 ·
★★★★★
Dishonest liars
Ordered a pizza. It was never delivered. Driver never texted or called me to let me know.
Called customer service to get a refund. They said they couldn’t give me one because “your account has been deleted” (?) Absolutely horrible company. Dishonest lying thieves. Use at your own risk.
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Kate Forgach美国 · 1 review · Experienced 2026-07-11 ·
★★★★★
Unannounced delivery
I requested in person delivery and that the driver ring our doorbell twice. He did neither; leaving our bag on our porch without even ringing the bell.
It’s possible this was because I failed to leave a tip, but we prefer to tip with cash and in person so grub hub doesn’t steal any of the drivers tips. Thus, this jerk got nothing from us and it serves him right!
BTW, I’ve only used grub hub twice and both times the service has been abysmal. The first driver sat in his car and in the phone git 15 minutes. By the time he made it to the door, our meal was cold. I had pre-tipped, which I regretted, do that’s another reason to pay tips ONLY upon completion of the service. This pre-tipping BS does NOT serve customers well it, then, GH and others requiring pre-tips don’t give a diddly about their customers.
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The Pontoonier美国 · 1 review · Experienced 2026-07-08 ·
★★★★★
Done!
Placed an order. The driver picked it up and drove around with it for 45 minutes. When I tried to cancel, Grubhub, as is clearly their policy, continually tried to stall over and over (very dishonest). Free advice....put in better policy and drug test drivers...
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Tina Upchurch-Williams美国 · 3 reviews · Experienced 2026-07-07 ·
★★★★★
Grubhub’s customer service is an…
Grubhub’s customer service is an absolute joke. I received a delivery from Red Robin where the restaurant completely forgot the salad dressing. When I launched a live chat to get it resolved, Grubhub's "solution" was to simply refund the cost of the dressing. Since the dressing is technically a free add-on, they refunded me $0.00 and refused to refund the actual salad. They literally expect customers to pay full price for a completely dry, ruined, inedible meal. I even left a larger tip to ensure good service, and this is how Grubhub treats loyal customers. Their support agents just repeat useless scripts. I will be taking my business to DoorDash and Uber Eats from now on.
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Gary A Peterson 美国 · 4 reviews · Experienced 2026-07-06 ·
★★★★★
Driver unprofessional missing a item
Driver unprofessional missing a item, my bag sitting on the driver passenger seat opened. Driver no concerns about my complaint of the order. Your competitors blows this system away. Never again. If it were negative stars I would give -5
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kanessa美国 · 4 reviews · Experienced 2026-07-08 ·
★★★★★
Thieves
We placed an order at a restaurant that wasn't open on July 3rd. We did not know this at the time of the order due to Grubhub not listing the restaurant as closed. I went to pickup our food and that's how I found out that the restaurant was closed.
We've had some contracting work on the house, so I forgot to contact the restaurant until the following Tuesday. They said the order didn't go through since they weren't open but since they didn't get any money that I had to go through Grubhub.
Again, I waited a couple of days due to work being done on our home and I contacted Grubhub. They said that because it was past 48 hours they couldn't do anything. What the hell? Really? 48 hours during July 4th weekend? How was I supposed to know they were around? Not to mention we were busy ourselves.
Essentially, Grubhub took our money. Bunch of thieves! Don't bother with these assholes.
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Jane Johnston美国 · 6 reviews · Experienced 2026-07-06 ·
★★★★★
Come on, Grubhub, do better.
Usually, I’m very happy with Grubhub, but the last 2 times, the delivery has been left at the wrong house. The first time I managed to find it, and I asked for a coupon for my next order. They fought tooth and nail but finally gave me one.
The next time, I couldn’t find so tried to reorder. Nope, they refunded, so no dinner for me. Ugh.
