Grubhub (www.grubhub.com) has a 1.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Brenda Brewer美国 · 2 reviews · Experienced 2026-07-06 ·
★★★★★
No support for Breach of your GrubHub account
On July 6th I received notice of 3 Grub Hub orders being placed on my account fron New York City. I live in North Carolina. I immediately contacted Grub Hub who basically accused me of being the scammer as their two step authorization would not allow for that. I had to freeze my credit card and dispute the charges. I ask to close my account she said they couldn't do that and would send an email to tell me how to. Needles to say I didn't get an email from them.
I requested a 6:00 delivery. At 1:00, I received a text saying my delivery was coming at 1:30. I CANCELED the order. I spoke to someone who said my money would be refunded. It was not, but I didn't know until I checked my credit card bill. By that time Grubhub said it was too late to ask for a credit. The next day I learned the delivery was made to my house number on a neighboring street. I contacted customer service and was supposed to get a call. The call never came.
I was super sick so I marked 'no contact delivery'. The driver came to my door and would not stop knocking on my door, demanding i come to the door. I selected no contact for the drivers sake and he had an attitude the I took so long to come to the door. I told him im sick and selected no contact for a reason.
Grubhub, what is the point of selecting no contact if the driver wont stop knocking on your door? Also, customer service chat was garbage with no resolution.
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Eric Smith美国 · 1 review · Experienced 2026-06-29 ·
★★★★★
Rate negative 10
The 29th of June is the last time I ordered with these guys. They continuously give the slowest orders wait times up to two and a half hours. Food is cold and melted by time it gets to you. Postmates was a better delivery service. The only reprieve is that $5 off your next order, why would I want to order with you again
the stores keep sending missing items and grubhub refuses to refund because it has been happening more then 3x. Even the stores sent papers saying missing items... and there is no way to upload the proof. Greedy company. i washed my hands of them after losing 14.67 tonight. Bad company and greedy. I even called them and they said too bad. I said no it's too bad for you, you dirty scroundels.
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Jennifer Wilder美国 · 1 review · Experienced 2026-07-05 ·
★★★★★
The only reason I give them a 2 star is…
The only reason I give them a 2 star is because when there are actually drivers available, I rarely have a problem with my order. That said, 3 of my past 5 orders or so have been adjusted late after I placed the order. Seriously, how hard is it to not send an order to the company until a driver is available? And if their system of finding drivers is so crappy, then they should start giving refunds for cancellations. And calling to complain gets you a credit on a future order. A future order? Ordering w/them again is the last thing I want to do. Sigh. Would not recommend.
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Jones Williams美国 · 1 review · Experienced 2026-06-29 ·
★★★★★
Food consistently arrives bone cold
I ordered four hard shell tacos from a Mexican restaurant. As soon as I hit the order button on the grubhub app, it shows that the restaurant is preparing my food. I know from experience this particular restaurant will typically bring food to your table within 10 minutes when dining in. Meanwhile grubhub assigns a driver and lets me know the driver is on his way, but the app shows the drivers car in front of a grocery store, presumably to pick up a delivery on his way to pickup and deliver my order. Problem was the driver was stuck at the grocery store for half an hour. By the time my food is delivered it is bone cold. The crunchy tacos had turned into a soggy mess. This wasn’t the first time I’ve experienced this, but it is now the last order I’ll ever make through grubhub. Oh and still waiting for a refund
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Crystal美国 · 1 review · Experienced 2026-06-06 ·
★★★★★
Delivery Service Fail
My food was sitting outside for nearly an hour.
The app never updated to say it was "out for delivery." Instead, it kept pushing the estimated delivery time back, so I assumed the restaurant was running behind. Then I received a notification that my delivery was delayed.
I called customer support, and they informed me that the order had already been delivered and told me to check outside. The timestamp on the bag showed it had been delivered nearly an hour earlier, and the Grubhub representative confirmed that the app had been providing incorrect updates.
My $70 order was completely cold. After being placed on hold and transferred multiple times, I was told there was nothing they could do because the issue was "cold food."
This was especially upsetting because I was dealing with morning sickness and needed to feed my family. We don't use microwaves, so reheating the food wasn't an easy option. When I started opening the containers, five flies flew out. No doubt this was because the food had been sitting outside for so long.
I will never support Grubhub again
They sometimes give you a refund for wrong orders but if you have to complain and you use the platform a lot, they will use old wrong orders against you and won’t give you any customer service just an appeal form. I’ve used them for years. No more! They are full of crap and overpriced.
Do not expect access to condiments or a service experience when ordering from Grubhub
1/5: Grubhub doesn’t provide a service experience, and their “support” proves they don’t want to
I ordered fries through Grubhub and the order arrived with no ketchup. Small thing on its own — but trying to get it addressed exposed something bigger about how this platform actually operates.
I contacted support and was routed to an AI chatbot. After several rounds of scripted apologies — “I hear you,” “I take full responsibility,” “I recognize how dissatisfied you are” — it eventually admitted the real issue: condiments aren’t tracked as orderable items in Grubhub’s system at all. So if a restaurant forgets them, there’s no mechanism to report it, no compensation path, nothing. The bot’s own words were that it “didn’t have the authority or system access”.
Ordered fries, got no ketchup. Contacted support and got an AI chatbot that apologized on loop for several messages before admitting the real issue: Grubhub doesn’t track condiments as part of your order. No tracking means no way to report it missing, no compensation, nothing — by their own admission.
I only got a refund after telling the bot I’d already posted bad reviews elsewhere and was heading to the App Store next. So the real takeaway: Grubhub’s support doesn’t respond to a legitimate complaint, it responds to the threat of bad press.
This is a platform that takes a cut of every order and can track tipping down to the cent — “we don’t track condiments” is a choice, not a limitation. If you want your full order, don’t count on Grubhub to deliver it, and don’t expect their support to help when they don’t.
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Jay Robbins美国 · 3 reviews · Experienced 2026-06-30 ·
★★★★★
I guess I should have read the reviews…
I guess I should have read the reviews before I ordered! The order never arrived. The driver who did not speak English and could not communicate with my 91-year-old mother-in-law said he would not leave the food. Without a code. The instructions said to leave it at the door. Then he proceeded to take a picture - that was not from our driveway and said the food was left. Total lie. Customer service was of no help. I waited for 15 minutes to soak to a supervisor I suppose. They never showed. Don't order from grubhub!
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Ken T.美国 · 4 reviews · Experienced 2026-06-23 ·
★★★★★
We live in a gated community
We live in a gated community. When I order food from a restaurant I always write specific instruction on how to get into the community. On several occasions Grub hub sends a driver that cannot speak English well. The people do NOT read the instructions and when they call there English is so bad they do not understand when I tell them how to get into the community. On at least two occasions I emailed Grub Hub and told them about this problem. They promised it would not happen again but it does!
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Deja Mapp美国 · 1 review · Experienced 2026-07-01 ·
★★★★★
Grubhub canceled three separate orders…
Grubhub canceled three separate orders of mine in a single day due to driver shortages and merchant system errors on their end. Instead of refunding my money to my bank card, they forced it into 'Grubhub Credits' that I couldn't even use for groceries. When I tried to get help, their system flagged my account for 'too many concessions' and locked me out of support. Absolutely terrible customer service, holding my money hostage for their own service failures
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LINDA美国 · 2 reviews · Experienced 2026-06-30 ·
★★★★★
Food was late and always cold.
Food was late and always cold.. didn’t come between the time the said and then it’s cold .. who want cold French fries etc. I have complained n the past and still same problems… this is crazy! Driver are great
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Spam Box · 1 review · Experienced 2026-06-29 ·
★★★★★
Worst customer service I have ever…
Worst customer service I have ever dealt with. No communication whatsoever. I got screwed twice tonight and the 2nd time, I specifically contacted customer service to discuss how I got screwed and my concern for the 2nd attempt. You could actually hear a whistle sound one in went in one ear and out the other. Second attempt was exactly the same outcome as the first attempt and I was never refunded. I highly suggest people with complaints use the BBB website and submit their complaint form. Seems like that's the only way corrections are made. Take screenshots of everything before information gets deleted in the app. Good luck
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Steven · 6 reviews · Experienced 2026-06-28 ·
★★★★★
Worst delivery service
I always use Uber Eats but this time I chose to give GrubHub a shot. This was my first and last time to order through GrubHub. I placed my order at 11:33pm at a local place about 11-12 minutes away. I use to frequent the restaurant, so I know the service there is very good and efficient. I didn’t receive my order until 12:46am. I ordered a burrito and a drink. Once she finally arrived with my order, it took an additional 9 minutes for her to deliver my order to me. I actually opened my door and met her in the breezeway. She was FaceTiming her friend and was walking so slow. Absolutely no sense of urgency even though my order was 30+ minutes past the ETA. I checked traffic on my apps, nothing. I checked with the store, food ready for pick up. So the only problem here was the delivery driver. I should have been reimbursed. I will never use GrubHub again. The app is also slow at updating you on the status of your order. I will continue to use Uber Eats. They seem to be the most reliable app. Also, the delivery driver told me the lid on my drink came open and there was one of her bright red hairs on my cup from her wig. Obviously I poured that out and threw it in the trash. Never again.
Not good. Only worked with the. 6 weeks and already nightmare. App glitch and mile distance is never true
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Tom Gillespie · 1 review · Experienced 2026-06-27 ·
★★★★★
I would give this below a one but they…
I would give this below a one but they don't let us do that. We put specific orders for GrubHub once delivered to ring the doorbell and they never do it. 2 we have made two orders that never got delivered to our house and GrubHub all they want to do is refund your money when this last order the place said that they would remake the order free of charge all GrubHub had to do is get a driver to go get it and bring it to us and they refuse to do it. We've had orders wrong and all GrubHub wants to do is refund the money again instead of getting a driver to pick it up and lastly we're Amazon prime members and we're supposed to get free delivery by GrubHub but every time you go to do it that way nothing's free delivery. After today's experience I will never ever use GrubHub again and I would hope that anybody that reads this post would not use it also.
