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Is DoorDash legit?
DoorDash (doordash.com) has a 1.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently complain that food orders arrive extremely late, get delivered to the wrong address, or contain missing items that never get replaced. Buyers also struggle to get fair refunds when things go wrong, noting that customer support agents are unhelpful, repetitive, and difficult to deal with.
The minority of people were satisfied with the service, mentioning a convenient restaurant selection and generally quick delivery times for their meals. Some reviewers also noted friendly drivers who handle food items carefully and prompt assistance from support when addressing occasional problems.
Auto-generated from all reviews of this business. For reference only.
New customer to doordash had 3 orders total. First 2 were great experiences. I even left a great review for each order and the driver.
Last night I was feeling snackish and I ordered some cookies and cheesecakes from 7-11. The driver arrived in a timely manner and asked me if 7-11 had contacted me to which I replied no. He told me they did not have any cheesecake in stock so there is none in the bag. He asked I sort that out with Doordash for a refund but to let them know it was the store not the driver.
I then escalated the issue through the app. There was no option to take a photo. I reported the missing cheesecakes and it went under review. I then after that discovered they also sent me the wrong cookies as well but couldn't report that because they were already reviewing that.
I wake up this morning to find out my refund was denied.
I called customer service ans was denied a refund again after explaining everything above.
I let the lady on the phone know she ws very pleasant but seems to me that doordash has some really poor procedures and policies and I would no longer be a doordash customer after this.
So I just paid $25 for $12 worth of cookies. Such BS
I PLACED AN ORDER FROM A COSMETIC STORE. THE DOORDASH DRIVER PICKED IT UP FROM THE STORE BUT NEVER DELIVERED IT TO ME, AND DID NOT RETURN IT TO THE STORE. DOORDASH HAS THIEFS DRIVING FOR THEM !!!!!!
⭐ 1 STAR — DoorDash is NOT what you think it is
After using DoorDash repeatedly, I have to say that my experience has been extremely disappointing. Food frequently arrives late, cold, damaged, or poorly handled. And when there is a problem with the driver, getting meaningful help from DoorDash can be incredibly frustrating.
We have had drivers leave food without asking for the required delivery code. We have also had situations where the driver was late, the food was cold, and the pizza arrived crushed.
One incident went far beyond a bad delivery. We contacted DoorDash while the driver was still involved, and the driver became belligerent and cursed at me while DoorDash was on the phone. He was more concerned with leaving to make another delivery than addressing the fact that our order had arrived late and damaged. The situation became serious enough that a police report had to be filed.
What made it even more frustrating was DoorDash telling us that they couldn’t do anything because the driver was working through a third-party arrangement. That raises a very basic question: Who is actually responsible when something goes wrong?
DoorDash charges customers delivery fees, service fees, membership fees, and encourages tipping. Customers are essentially being asked to absorb more and more of the cost while the delivery experience can still be terrible.
And then there are the confusing options where you’re asked to pay extra if you want your order delivered immediately rather than having it bundled or delayed. If I’m already paying delivery and service fees, why should I have to pay even more just to receive the food I already ordered in a reasonable amount of time?
The biggest problem is accountability. When everything goes smoothly, DoorDash gets paid. But when something goes wrong, suddenly everyone has an excuse — the restaurant, the driver, the third-party company, or the customer.
DoorDash needs to take responsibility for the entire delivery experience, not just the transaction.
At the end of the day, DoorDash doesn’t feel like a reliable delivery service. It feels like a middleman collecting fees while customers are left dealing with the consequences when the system fails.
My advice: think twice before ordering. The fees aren’t worth it if your food arrives late, cold, crushed, or you can’t get meaningful help when something goes wrong.
Consumer beware: DoorDash charged me an extra $2.99 for Priority Delivery, advertised in red letters as “directly to you.” I have a screenshot of that claim, yet my driver had two other customer stops before mine. How is that different from regular delivery? DoorDash also refused to refund the fee. Regulators should examine whether customers are being charged for a service that is not provided as advertised.
They screwed up my order, twice in one night, said they would refund it, they never did refund it, called back, they told me to contact the restaurant, when their employees messed it up, not the restaurant.
Order was delivered to the wrong address. The Dasher stated it was the address Door Dash gave him and wouldn't resolve the issue. He asked me to go and pick uo the order myself after i told him i was sick. Can't talk with or even email anybody at Door Dash to verify if they did provide the wrong address.
Door dash drives are clueless, customer service useless
Second time I placed delivery order from the same restaurant. Second time Door Dash delivered someone else's order. Door Dash customer service said all they could do was refund order - but not the whole charge for the order. When asked why, they told me I had to go after the restaurant. They have an I could care less attitude then have the nerve to ask my issue has been resolved - NO.
I have had two different orders delivered to wrong address or stolen by driver even after texting or calling the driver they made no attempt to rectify the delivery. I had to deal with constant run around getting my money back for my orders they are the worst and delete my account they told they couldn’t refund my money on my last order to to their refund policy. They will not ever get my business again.
Everything has been fine until last night the domino's order from hell. The delivery driver delivered $51 of food and drink to yhe wrong address not once not twice but three times. Because apparently he cant follow GPS. Pizza was 2.5 hours late and ice cold. DOORDASH couldn't find it in their heart to issue even partial refund. Avoid this company like the Black Death they dont deserve your business.
I don't have their app nor do I have an account with them but they started charging me a monthly fee which I never signed up for. Of course you cannot contact anybody there so I had to go through the trouble of canceling my credit card and getting a new one. This company is a scam
The worst delivery service ever! They assign multiple orders to a driver and the drivers usually take very very long to complete the order as they have to deliver multiple orders and the food delivered is cold!!
Too many times my order was WRONG so the request was declined in which it's understandable the policy has this rule due to untrustworthy people. However, customer service really infuriated me to the point of screaming and cussing out the guy that refused to give the refund. It took this stubborn [ not going to use the word I'd like to use on this review] long enough to get someone else on the line to get the money placed on the card and that could take up to 5 days to get it back on the card. The reciept was correct but the food was not. Pictures of the food and the reciept was taken and sent . I heard I'm sorry but....blah blah blah and I understand...No they don't! They don't care who they try to scam. NEVER AGAIN will I ever be using the corrupt door dash again. They'll make a woman want to unleash the Madea in her.
I ordered door dash and the app glitched and sent it to a city 110 miles away from my location. I called them and they refunded and then the order after it was cancelled was rerouted from another store but still was 110 miles away from me. So they said they would cancel and refund. So I tried a second time and when I did get my correct order a 3rd of my food had been eaten and my drink had been drank. But I still received a cup with ice and about 1/4 of my drink. So they said they would refund that. I sent them pics of it still sitting by my hotel door. The next day they charged me full price on all 3 orders and now refuse to refund. This is all on my corporate card so it doesn’t come out of my pocket at all. So it wouldn’t do me any good to make this up. Door dash is a joke. Never using it again.
Awful, instantly canceled my order after taking my money and then they wouldnt let me get credits and instead made me wait 5-7 business days for my money back.
I ordered Wingstop and then I – an order at steak ‘n Shake. My steak ‘n Shake was never picked up. DoorDash refused to refund me for the steak ‘n Shake order. I escalated the issue and they said there was nothing they can do and then hung up on me without resolving or giving me my money so now I’m filing a dispute with my bank in my bank said that they will refund my money.
Door dash is scammers!!! They jack up prices charge service fees (they do absolutely nothing to earn) then add “discounts” that will show all they way until you checkout then the price completely changes and goes from a simple $20 order to mow a $60 meal .. screw you door dash!! SHUT THEM DOWN NOW!!!
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