New customer no more…
New customer to doordash had 3 orders total. First 2 were great experiences. I even left a great review for each order and the driver. Last night I was feeling snackish and I ordered some cookies and cheesecakes from 7-11. The driver arrived in a timely manner and asked me if 7-11 had contacted me to which I replied no. He told me they did not have any cheesecake in stock so there is none in the bag. He asked I sort that out with Doordash for a refund but to let them know it was the store not the driver. I then escalated the issue through the app. There was no option to take a photo. I reported the missing cheesecakes and it went under review. I then after that discovered they also sent me the wrong cookies as well but couldn't report that because they were already reviewing that. I wake up this morning to find out my refund was denied. I called customer service ans was denied a refund again after explaining everything above. I let the lady on the phone know she ws very pleasant but seems to me that doordash has some really poor procedures and policies and I would no longer be a doordash customer after this. So I just paid $25 for $12 worth of cookies. Such BS