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Is DoorDash legit?
DoorDash (doordash.com) has a 1.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently complain that food orders arrive extremely late, get delivered to the wrong address, or contain missing items that never get replaced. Buyers also struggle to get fair refunds when things go wrong, noting that customer support agents are unhelpful, repetitive, and difficult to deal with.
The minority of people were satisfied with the service, mentioning a convenient restaurant selection and generally quick delivery times for their meals. Some reviewers also noted friendly drivers who handle food items carefully and prompt assistance from support when addressing occasional problems.
Auto-generated from all reviews of this business. For reference only.
What went wrong was y’all treated a loyal customer that spends $500 or more with yall EVERYDAY LITERALLY. And this is how you treat me no just because I have to call in on business you are partners with or your dasher because my order wrong or messed up BULL! And I sent you pictures of the messed up food and receipts and videos and you tell me you can’t accommodate me because of to many call in or reports hell yeah I deleted my account as a human being no one deserves to be treated like that! Y’all are thieves stealing people money because if I send you pictures of dry ass pizza soggy fries pizza burnt and you start talking about to many reports. Bull 💩
I wish I could give a “0”. I had a very disappointing experience with both Macy’s and DoorDash. I placed an online order through Macy’s, and they used DoorDash for delivery. Although my address is correct in both my Macy’s and DoorDash accounts, my package was supposedly delivered to a completely different address that does not exist.
When I contacted Macy’s, they told me to call DoorDash. DoorDash then told me to contact Macy’s. I was left going back and forth between the two companies with no one taking responsibility or offering a real solution.
This experience was extremely frustrating and a waste of my time. Customers should not have to act as the middleman when a delivery goes wrong. Based on this experience, I cannot recommend using either Macy’s or DoorDash for deliveries.
Why isnt there ZERO stars? The dasher kept my food but showed it was picked up? So they kept my food while me and my kids were waiting on our food? AND IT WAS MY BIRTHDAY? The dasher didnt respond to my last message and I knew what was up..I waited OVER 2 HOURS for my food and the chat message kept saying there was nothing they can do at this point,,take it FURTHER!!!!im never using this service again,.there are way too many delivery services available to have to deal with this !!!
This is the company with the absolutely worst service I’ve ever experienced: DOORDASH!!!!
It took 3 transfers and 1:30 hours to get an A-H____ as a Manager to not only treat me like as “Why the Hell should I help you after 8 years of service,” but deal with it. Of course he gave a one name (Ray). Bs. Why have to hide your manger name!
My food was delivered to a wrong address, and DOORDASH wasn’t refund my money!
Give them up! I will after 8 years of good service, until this giant mishandling of a simple problem…
I am a driver, 100 percent complete rating 100 percent on time. Customer rating 4.97. Accepted an order for $5.00 dollars for 5.6 miles. After picking up the order the milage changed to over 12 miles. Contacted driver support and first did not want to adjust the pay. Then decided $2.50 was good. Not right i didn't agree to 12 miles. This is why drivers do not care. They charge the customer a whole lot more than we get paid. They wouldn't drive 4 or 5 miles for $2.00 but they want us to.
I placed a grocery store order and delivery. I carefully put in specific substitution preferences, very accurately I might add. There would have been NO reason for the shopper to message me. However the shopper apparently was not even reading those instructions and started bugging me texting beeping messages 20 minutes after the order. They pretty much posted the exact opposite of my instructions, which were to choose the NO-salt version of a product, for medical reasons. This was irritating so I replied no not that product in all caps. That really "set the driver off" for some reason and for the next 3 minutes all they did was escalate and call me "Dude" in the chat. The driver acted all aggressive in chat with "I just sent the screen shot to support" etc. Just bizarre and aggressive. Because of their rude attitude at that point I repeatedly posted "CANCEL ORDER" and the cancel request was refused. Also earlier I put in almost 20% tip !! And BTW doordash calls it a "tip" but it's actually a "bid" because you don't get to tip the driver AFTER the service !! Then the driver used a private entrance instead of public entrance as clearly indicated in my instructions !! Other items of the order were also wrong !! Hours later doordash sent an email warning to ME instead of reprimanding their driver !! The arrogant driver handled my food, has my address etc. yet somehow he is "the victim" ?? I mean wow it's an utterly out-of-control anti-consumer company that should be shut down imo. I filed a BBB complaint. I will not use doordash again.
Wrong order received, was cold and not edible. Contact support for them to offer nothing not even a replacement. Really bad customer service. Will not be using DoorDash again. Absolute disgraceful service
I ordered food from them. They sent a pic of where they left it. It was a pic of the restaurant.
Driver didn't read directions. Called cust service couldn't get a refund or have it redelivered. I order my groceries from them and they use doordash. They suck.
Was given proof by the store that the item I ordered was out of stock. Doordash still refused to refund me and wasted hours of my time. Absolutely criminal that they can just steal from you and refuse refunds.
the driver says he delivered the order BUT, he took a picture of our PARKING SPACE, which is not in front of our building. Everything is labeled clearly on the buildings. what was not in the picture is a picture of the order sitting in front of our door. So the drivers stupid picture of our parking space is totally worthless. it proves nothing other than the driver doesn't know how to think.
Jasmine DejesusUnited States · 1 review · Experienced 2026-08-04 ·
★★★★★
⭐ 1 Star
⭐ 1 Star
I placed an order through DoorDash and later noticed on my bank statement that I was overcharged. When I contacted customer service, they gave me the runaround and tried to blame my bank. I’ve never had my bank overcharge me when using DoorDash before, so that explanation made no sense to me.
Instead of actually helping resolve the issue, they just kept passing the blame. Terrible customer service and a very frustrating experience. I will NEVER use DoorDash again. I deleted the app and will take my business elsewhere.
Eddie BoggsUnited States · 1 review · Experienced 2026-08-02 ·
★★★★★
Hiring Dumb People At Door Dash
The driver that delivered my merch actually pushed her way through my gate and fence to come onto my property to get to the package that she just dropped off. In doing so she damaged my gate. I have a full video that I would love to share.
K
Kiki美国 · 1 review · Experienced 2026-07-30 ·
★★★★★
I was having a good experience with…
I was having a good experience with door dash in the beginning. But started noticing my drinks were half gone you could tell they had been open. The food arrived cold . July 30 I ordered McDonald's at 2:30 am for my son who works a factory job. 30 mins later McDonald's cancels the order telling door dash they can't fill the order. Door dash notify me saying I'm getting a refund in 5-7 days . I call today and door dash says nothing they can do now it's too late . Are you serious it's even on their freaking computer order cancelled customer refund. Now I'm out 40.00 .
M
MariCanada · 1 review · Experienced 2026-08-01 ·
★★★★★
If I could give them a zero
If I could give them a zero, I would do so. I ordered a meal for my family and am yet to receive it. They claim they have no way of verifying if the driver delivered my order and that it is my responsibility to check that the driver is on his or her way to deliver the meal to me. I've never heard such nonsense. I recently signed up for this doordash nonsense and will be cancelling my account with them with immediate effect, as they can't be trusted. I am most pissed, as my family was inconvenienced and had to endure hunger because of these doordash thieves
Customer service is terrible, their entire system seems to built on refusing you service and making it so hard to connect to a real human being that you just give up on it. Best option if you get scammed and don't get your food ends up just being to work with the bank to chargeback. Would not recommend if you value good customer service. If the restaurant makes a mistake or the driver straight up steals your order doordash will not care.
Jeremy ShantzCanada · 7 reviews · Experienced 2026-08-03 ·
★★★★★
They delivered someone elses order. Rude and don't care
They delivered someone elses order. They are giving us a hard time about a refund. They don't care. They are rude. They delivered someone else's order!!!!!
I believe they are fraudulent. They have been charging me for the past few months and I didn’t know I was being charged. The customer service agent I was connected to seemed to have issues with reading what I had written - when I asked if he or she can read it - they blocked me because I now can’t log back in. I have been charged for over a year without even knowing I was signed up. Very bad and wrong. It’s going to be expensive for me to call them because I’m based in the UK and can only see a US number online.
Every third order is a nightmare with delays, cold food and when u complain generic "here is your 5 dollar voucher". Deleted my account and not going to feed these poor delivery apps.
N
Not Happy JanAustralia · 1 review · Experienced 2026-08-02 ·
★★★★★
Order had item missing I did not take…
Order had item missing I did not take order inside I took multiple pics of order and submitted it within 10 mins of receiving it
when I went to support to show it wasn’t there and they declined to refund me for my missing item
I have since cancelled door dash and will stick with uber also the price per item is more expensive than in the store
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