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DoorDash (doordash.com) has a 1.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. Consumers frequently complain that food orders arrive extremely late, get delivered to the wrong address, or contain missing items that never get replaced. Buyers also struggle to get fair refunds when things go wrong, noting that customer support agents are unhelpful, repetitive, and difficult to deal with. The minority of people were satisfied with the service, mentioning a convenient restaurant selection and generally quick delivery times for their meals. Some reviewers also noted friendly drivers who handle food items carefully and prompt assistance from support when addressing occasional problems.
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They are trying to double charge me and customer service lied to me. Will not be renewing my dash pass and will probably switch to exclusively using Uber Eats.
Food from shakeshack had mold on it which is a serious health hazard. I was denied my refund because it was first order. The supervisor Olivia told to dispute with my bank and get them to refund my money.
I ordered a pizza and cinnamon rolls that was delivered by DoorDash. My pizza had been eaten out of and the cinnamon rolls were turned upside down. Both deals of both boxes were broken. I contacted DoorDash but they refuse to give me a refund. I spent $40 and got nothing back for their dasher tampering with my food. I refused to eat it or give to my children. Beware because DoorDash does NOT honor the quality of the food that they deliver. Use another platform.
Title: DoorDash verified my identity, but system locks onboarding due to old account glitch.Review:The DoorDash Operations Team explicitly reviewed my submission and sent me an email stating: "We reviewed your submission and were able to verify your identity. You can now head back to the app, finish signing up, and submit your background check."However, when I go back to the app, it is completely locked by an error saying "It looks like you already have a Dasher account."It is matching my verified ID to my old, inactive email address: j.....................I previously requested DoorDash to cancel and remove that account, but they failed to purge my data from the backend database. I need a corporate specialist to manually unlink my information from j.................... so I can submit my background check like their email says.Please contact me and update my file at my current email address d..................
This is the third time that I have lost too much money with DoorDash. DoorDash seems to hire drivers that either can’t read, follow directions, or thieves! Their app is so jacked up. It is impossible to get in touch with them. I truly would like to take back my tip for the driver, but you can’t even do that.
Everyone need to stop ordering on door dash because they have drivers that dont deliver peoole food and then they don't refund you because you've reach the threshold on how many times they refund u so basically they saying if driver steal your food your still gonna pay then need to be boycotted
My family has spent thousands of dollars on this service over 3 years. But recently they have been lacking in service and the restaurant in quality. I have only asked for refunds when they are legit and warranted. Now they have basically blocked me or put me on a blacklist for how often I complain. We are now done with this terrible service and I recommend everyone jump on board. I hope this company collapses in two years!
Its not surprising that Doordash get's 1 star from 14k reviews. My experience was terrible. Restaurant was 30 min late delivery, and half the order was incorrect and we could not eat it. I spent $80 on an order and Doordash support was completely useless. Will be using Uber Eats Grubhub Instacart going forward.
Horrible don't use! Never got my food after a 2h wait time
placed my order at 11 pm. I am a night shift nurse so i cannot go get food and the cafeteria is closed. restaurant is less than 5 minutes from the hospital. order was cancelled by 3 drivers and charged twice before the fourth driver told me at 1 am it was already picked up and the store was closing. i did not receive food. i asked why someone was allowed to steal my food that i paid for and now i am out $115 until the refund comes back in a week. i have payments to make on top of having to pay back the other people who had ordered something. drivers like the last one are great but the pieces of shit that steal other people's food should be fired and i have no sympathy or respect for anyone who steals and thinks it's okay or laughs about it. i was hung up on for voicing that and the driver still got to keep the tip. i am supposed to be refunded everything but the tip so we will see. there should be consequences for actions but obviously there aren't anymore. doordash should be shut down or the drivers should be better monitored and ACTUALLY given reprimanding or fired. but no they hire anyone and everyone and allow them to do this as much as they want and refuse to give any information on the person to cover their own ass.
Unbelievable. Support will never compensate you when you don’t get what you paid for. Literal scamming criminals.
I used to rely on DoorDash regularly, but the recent, rapid decline in service quality—paired with constantly escalating fees—has made it completely impossible to justify using this platform anymore. Between drivers mishandling orders and DoorDash refusing to take responsibility, the overall experience has become consistently frustrating. Three recent experiences in a row demonstrate just how bad it’s gotten: Instance 1 (Delivered someone else’s food): A driver completely mixed up orders and dropped off the wrong food while I was at work. Because of their carelessness, I was left without a lunch for the rest of my workday. Instance 2 (40-minute grocery detour with my hot food): A driver picked up our restaurant order, but instead of bringing it to us, drove to a nearby Kroger and spent 40 minutes inside doing personal shopping or running another errand. The food arrived nearly an hour late and completely cold. When I reached out to DoorDash, they passed the buck and claimed they couldn't do anything because the order was placed through the restaurant’s app—leaving the local restaurant to take the financial hit and remake the food for a mistake the DoorDash driver made. Instance 3 (Prioritizing distant deliveries over a 1-mile route): I ordered smoothies from a location just one mile from my office. The driver picked up my order, bypassed my office entirely, and drove significantly farther away to complete another delivery first. By the time my drinks were dropped off, they were completely melted into warm liquid. It is ridiculous that customers are charged premium markups, service fees, and delivery charges only to receive melted drinks, cold food, or no lunch at all. DoorDash treats its customers and partner restaurants as collateral damage while taking no accountability for driver negligence. I will no longer be giving DoorDash my business, and I strongly recommend ordering directly from local restaurants or using alternative services that actually value their customers.
How does a company not offer a refund when their dasher deliberately goes to the wrong location for a store and brings you the wrong order? They told me I was not eligible for a refund. Especially as someone who was a dash pass member. Looks like I’ll be switching to Uber Eats instead now.
I think DoorDash doesn’t deserve as terrible of reviews as it is getting. I have never experienced any issues with DoorDash.
BEWARE DOORDASH WILL STEAL YOUR MONEYon Friday Aug 1st , I order two hoagies from Jersey Mikes (Italian and Club) I received someone else's order (Beef and Chicken) I reported it right away and received a message it was under review, I haven't got a response. I didn't get what I ordered and couldn't eat what I received. I would like a refund how can we resolve this? AFTER NUMEROUS CONTACT, UPLOAD PICTURES AND FOLLOWING THEIR PROCEDURE THE ERROR STILL WASN'T RECTIFIED . BEWARE.
I have had the DoorDash subscription, but the customer service department is awful, they are inexperienced, unprofessional and very useless. I’ve had three orders either delivered to the wrong address or items missing. Finally, I had to cancel my subscription indefinitely because DoorDash has sent me notifications stating that there is nothing they can do to satisfy my customer satisfaction. Therefore, I don’t need a lying, incompetent inconsiderate customer service representative or the company representative to deliver anything for me, keep your sack of stupidity on that side of town.
7/21/26 I have been a regular DoorDash customer, and I don’t write negative reviews lightly. Unfortunately, after several documented issues over the past few weeks, I no longer have confidence in DoorDash’s customer support or escalation process. My concerns began with multiple Starbucks deliveries from one location where my Frappuccinos repeatedly arrived significantly underfilled and often melted. I documented these deliveries with photographs because the issue became recurring. I reported these problems through DoorDash, but I did not feel they were resolved appropriately. I eventually switched to a different Starbucks location, and the difference was immediate. My Frappuccinos arrived properly frozen, much closer to the expected fill level, and the espresso was noticeably stronger. That confirmed to me that the drink quality issue appeared to be specific to that Starbucks location—not every Starbucks. However, what never improved was DoorDash’s handling of customer service. On July 21, 2026, I placed a DoorDash Starbucks order that was marked as delivered, but I never received my food. I contacted DoorDash multiple times and was told my case had been escalated to a specialized team. I never received any follow-up, refund, or resolution. After waiting, I ultimately had to file a PayPal dispute, which is still pending. Then, on August 1, 2026, I ordered dinner from another restaurant through DoorDash. I paid for two extra tzatziki sauces, but they were missing from the sealed bag. I was not asking for a refund of my meal—I requested reimbursement only for the missing paid add-on. DoorDash’s automated system immediately denied my request. Because of my previous unresolved experience, I called customer support instead of relying on the app. The representative was courteous and professional, and I appreciate the way they treated me. However, I was once again told my case would be escalated to a specialized team—the same process that never resulted in a follow-up on my previous case. My frustration isn’t about $1.50. It’s about confidence in the support process. Restaurants make mistakes. Drivers cannot verify the contents of sealed bags. I understand that. What I don’t understand is why customers who document legitimate problems, report them promptly, and ask only for reimbursement of missing paid items are left feeling that their concerns disappear into an escalation process with no meaningful follow-up. I sincerely hope DoorDash improves both its automated refund system and its escalation process because customers deserve to know that documented issues will actually be reviewed and resolved.
I just want to say I don’t know how you can say it’s on time when you keep updating the the delivery time mine was supposed to be by 10:34 and didn’t get it until 10:51 and still said it was on time so your time tracker is not showing correct time and therefore causing peoples food to be delivered cold and I’m sure that allows you to claim it was delivered on time
Customer service hung up on me 8 times and a manger hung up on me twice. Take your business to Uber Eats trust me
My family ordered dinner from Gates BBQ costing over $140 plus fees and tip. This was a full family meal including 2 slabs of ribs, fries, sandwiches and overall the works. The order was picked up by the driver but never delivered. The driver sent a black screen instead of the actual picture of our food at our door. The driver was allowed to keep the tip and no explanation of what happened to the food. My family was hungry and upset and we had to drive to restaurant and spend another $100 plus dollars this same night. In this economy this was a nightmare. Never again we will order a large family meal through DoorDash. They did provide a refund for the meal, not the tip, but this takes many business days. While DoorDash is convenient at times, be careful and mindful of what happened to us.
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