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DoorDash (doordash.com) has a 1.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. Consumers frequently complain that food orders arrive extremely late, get delivered to the wrong address, or contain missing items that never get replaced. Buyers also struggle to get fair refunds when things go wrong, noting that customer support agents are unhelpful, repetitive, and difficult to deal with. The minority of people were satisfied with the service, mentioning a convenient restaurant selection and generally quick delivery times for their meals. Some reviewers also noted friendly drivers who handle food items carefully and prompt assistance from support when addressing occasional problems.
Auto-generated from all reviews of this business. For reference only.This is by far the worst service, DoorDash has become absolutely unreliable with deliveries and refuses to refund customers for dashers delivering to wrong address. It makes no difference if your complaint is within the app with live agent or over the phone. This rating allows nothing less then 1 star. Sadly DoorDash deserves a big zero for their service. The way this company is de escalating they will be out of business very soon.
On my previous review, I even left my phone #, So why didn't she call me? And to top that off she walked right passed me and denied working for door dash . She got my tip too. Never again. I feel sorry y for that company ..
The doordash concept is good however the people running it are horrible. Im unable to get customer support. They locked my account and ive done everything to get a representative on the phone to no avail. To make things worse they keep sending me dash notifications with a locked profile. Horrible customer service, definitely would choose Uber over doordash anytime.
Supervising a worker, they’d take breaks to smoke meth and then continue working for DoorDash. Leaving food outside of apartment buildings rather than at the door. App is buggy.
Horrible customer service!! I ordered food advertised as vegan ( animal product free) and received the meal...filled with dairy and cheese !! Something im allergic too. Customer service was no help. Gosh false advertising!!!
This is my experience today. Looking at the reviews, I can honestly say that I'm not surprised. The driver took a very long route to head to 2 other stops. I also wrote to the driver, and he didn't respond. Mind you, I live close to the restaurant. The food came cold, and the bread bag came open. So I reached out to DoorDash, and they responded that they want a picture of my cold, cardboard pizza. REALLY?? How will you prove that it's cold? They didn't even offer to give us a credit or refund. This company & their drivers are the worst! We have been customers for a long time. We also don't complain to them. 1st time and they couldn't even help. Highly disappointed that my kids had to eat that garbage.
Cancelled my order still charged me and still no refund after over 1 month. Called multiple times and every time assuring me that my refund will be in my account after 3 business days but it never is.
Doordash customer service has to be down there with cable companies and gyms that trap you into memberships. The agents are friendly, but they never have access to the information you shared in the three previous conversations with agents about the same issue. The agents then try to "make things right" by offering you a free month... to sign up for a subscription service that will then charge you $10 per month. It's not the agents fault, they are obviously copying and pasting from a script. They tell you you've been referred to a "specialist team" or to connect you to a manager, and that you'll get a response in 1-3 hours. 4 days later, you have to start another chat with them because you've never heard back from the "specialist team" and the agent doesn't have access to the long conversation you had with the previous agent about the issue. You have a good app that has obviously made you a TON of money, I was a loyal user, but never again.
This company, time and time again, has persisted in, not only charging a premium for their services (which is not a problem), however, they fail to deliver time and time again!!! On 7/13, I ordered something from one of their clients/stores, and, not only was I not notified of a "cancelled delivery", but after I contacted their support, they did nothing to rectify the issue! They have call centers and people reading from an effing script, and I spent, literally, 50 minutes on the phone dealing with something that wasn't even my fault. I got a refund, whereas, these garbage people initially wanted to give it as a credit, however, after spending ~ $18-22,000 over five years, they refused to offer a credit! My time is worth something as is the CEO's apparently, who, in turn, made approximately $400+ million dollars last year. I have a big problem with the fact that this worthless, garbage company cannot even admit to their faults and provide proper compensation! Meanwhile, even though the funds were "allegedly" refunded, I now have to wait 5-7 days, and, yet, they blame it on my bank. The point of the matter stands as such: I demand compensation as a result of this and having to deal with their employees, who are clearly robotic, and can do nothing. There is a reason as to why (literally) millions of people wishes death upon this company! It is the most dishonest, disgusting, unethical bull**** that I have ever experienced with a company. Compensation is demanded! On the contrary, I hope that the government finds a way to shut this disgraceful company down and, in turn, finds a way to incarcerate Tony Xu! For all of the time and money that I have spent, at this point, a minimum of $100 in credits is now merited! Period!!! This company needs to be shut down by the government, period!
Translation: “DoorDash service is fuc.ed up. We order food so we can eat it while it’s hot, but they charge extra for priority delivery. Even then, the driver still has two stops along the way, and by the time the order reaches us, the food is cold.”
It’s a poorly operated business. They hire any and everybody. You may get your food, you may not. You may get the food ordered, you may not. The drivers tend to eat out of your bag or drink out of your drink. Don’t trust anybody by the way that delivers your food unless it’s sealed and taped up. On several occasions, I’ve gotten my food where it was untied. The bag was opened and taped back. As well as the drink being drank out of and taped back or not taped at all. This is a service that should be done away with. We can find better ways to get food delivered to us. After this last delivery that I had delivered by DoorDash . I’m disgusted severely and I can guarantee I will never deliver through you all again.
I work for them as a driver we don't get paid much average pay is 3 dollars for 6 mile drive. Customers tip their waitress for walking to the kitchen but not the driver we drive 10 15 miles in the heat cold rain day night holidays and we get almost nothing from customers. I had one tip me a penny and because of that he was labeled a good tipper. Any mistake regardless is blamed on the driver. Restaurant leate smile and take it you are late you lose you rank and lose jobs regardless of why. Slow traffic traffic congestion traffic construction late resteraunt it falls back on the driver. We get treated like shit from both customers and the company. The staff usually treats me good is the only up side.
If and when you order your food. You will get a crappie driver that rides around with your food for 45 minutes and it's cold. They will give you $5 on a $25 meal that was cold when it got here. doordash is a scam.
I placed an order for about $50 from Little Caesars. My delivery address was correct, but the driver decided to leave my order at a completely different house about 20 minutes away. I contacted DoorDash immediately, and they told me they would only refund $13.85 instead of the full order. The app says the refund was issued, but more than a month later I still have not received it. My case was closed without resolving the issue. This was a very frustrating experience, and I expected much better customer service. I will not be using DoorDash again
driver isn't delivering food, contact details are wrong, doordash bot just tells me to wait. no chance to see driver's previous reviews and no chance for refund until the driver says the food is delivered. they are driving up and down the same street right now and there is nothing I can do to get my money back.
Absolutely terrible service. An order was returned to the store as I did not realise the dasher had arrived and they did not phone or knock on the door, they sent an sms I did not see. A lengthy discussion with Door Dash as they said I have fortfieted the cost of my whole order including delivery fees. Happy to lose delivery fee but the cost for the goods also was outragious. A night and day of arguing and I received a credit. I would hate to think of how much money has been pocketted by Door Dash by people accepting there 'term and conditions' that include some that don't match Australia's consumer laws.
Doordash is a joke! They have horrible dasher support services. They punish the good dashers and let the ones who continually screw up keep getting good paying orders! They send you on a 10 mile delivery only to pay $2-5!!! Do you Doordash support idiots not realize the cost of gas, the cost of living? They will say that you didn't accept an order and lower your acceptance rate as a consequence when you never even got an offer on your phone in the first place! Someone is laughing and pushing buttons and its all a sick twisted rat race game!!! Doordash you suck!
Order was canceled. Reason ,door dash had an emergency. Then upon calling support was informed door dash had already picked it up. 36.00 to be put back in my account 10 to 12 business days. On vacation and will never use door dash again.will make sure l inform family and freinds to never use door dash.
Ordered at 6 PM and didn't get my food until almost 8. The driver didn't communicate at all. Everything was lukewarm and they forgot my drink.
On Saturday Jul 11, 2026 at approximately 5:30 pm, I placed an order for Kibo Sushi Mount Pleasant through the doordash mobile app. I selected the “pickup” option and found a promotion stating the following details MEGA Game Box for 30% off at $56.00 (original price was $80). When I confirmed the order, the promotion was not applied and my credit card was charged $80.00, which is $24.00 more than the price listed in the promotion. Upon calling to request a price adjustment at approximately 5:45 pm, I was informed by Harish, customer service supervisor on duty, that the promo was for delivery only. I explained that nowhere in the order screen was it clearly listed that the offer was for delivery only, and if that was the case, then the promo should not have been visible when the “pickup” option was selected. If a delivery only promo was visible to the customer while the pickup only option was selected, then this is a bug in the doordash app and not a customer oversight/error. Despite the details above, Harish (Supervisor) made no attempt to resolve the matter. Harish was robotic, unsympathetic, and showed a complete lack of the ability to see the situation from a customer’s perspective. Harish offered no solutions, no assistance, and was completely unwilling to help in any way. He kept talking over me, ignoring my concerns and the logic presented, and kept reverting to his scripted responses. A chatbot could have provided better customer service than Harish in this situation. Not only was the customer service unhelpful, the entire situation seemed like a scam. The posted price was not applied, a mistake that doordash should have owned.
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