If I could write this Service zero…
If I could write this Service zero stars I would the app is not user-friendly. My order was sent to another state and I was not refunded. I will never use DoorDash again. It is a complete rip off.
About DoorDash
Data updated- Website
- doordash.com
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 0% (0/197)
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About this business
Best local restaurants now deliver. Get breakfast, lunch, dinner and more delivered from your favorite restaurants right to your doorstep with one easy click.
Is DoorDash legit?
DoorDash (doordash.com) has a 1.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers frequently complain that food orders arrive extremely late, get delivered to the wrong address, or contain missing items that never get replaced. Buyers also struggle to get fair refunds when things go wrong, noting that customer support agents are unhelpful, repetitive, and difficult to deal with. The minority of people were satisfied with the service, mentioning a convenient restaurant selection and generally quick delivery times for their meals. Some reviewers also noted friendly drivers who handle food items carefully and prompt assistance from support when addressing occasional problems.
Auto-generated from all reviews of this business. For reference only.What people say
made order- order picked up
made order- order picked up, driver took order never came to my house (apparently told dash that they never received the order from the vendor...I spoke to the vendor order was made and picked up) order was canceled and remade (AGAIN: apparently told dash that they never received the order from the vendor...I spoke to the vendor order was made and picked up) order was cancelled and remade...Vendor decided not to remake cause it was remade twice and "disappeared" twice. Door dashed charged me twice for order! They tried to tell me that order was never made by vendor as well, so both driver and door dash lie and steal my money and now I have to wait 3-5 business days for money they took out in 2 seconds. I understand that the first transaction needs processing but the duplicated my transaction. And they have the audacity of only offering 20.00 credit and the customer service supervisor would talk over me. I hate to get angry at customer service cause is not their fault, but when you are lying, messing with my money and food that is where I draw the line. You stole my money, you lied and you also have driver that are stealing food. If I can give less than 1 star I would
Candace ArlineUnited States · 1 review · Experienced 2026-07-10 ·
If i could give doordash zero stars I…
If i could give doordash zero stars I would. I placed a grocery store order. I selected refund for out of stock items. The shopper didn't refund they substituted for items that cost less that what I requested and not even close to what I paid for. They lessened the quality but I still didn't receive the item that was less than the requested. Door dash denied the refund of the unreceived merchandise. Door dash stole my money in so many words. Maybe its time the we the people bring a class action lawsuit against door dash.
I placed an order
I placed an order. Didn't get it, Driver left a picture of a bush. Put in a refund request, Denied. Asked for a review, also denied, Resolution reason given was UNKNOWN. I submitted a BBB complaint, and hopefully after a refund, closing my doordash account forever. If fast food companies wonder why sales are down, If I could reliably get my orders, I'd eat out alot more.
Extremely difficult to cancel an unexplained recurring charge
DoorDash has been charging my card $9.99 repeatedly, but I have no clear way to contact anyone or stop the charges. Reaching customer support is incredibly difficult. I am simply redirected to the Help Center, and there is no cancellation option visible in my account. I have contacted my bank multiple times. My bank told me: “It seems like a recurring charge, as the merchant is charging you every 20 days.” Trying to identify the account responsible for the charge using the card information has also led nowhere. I find it unacceptable that a company can repeatedly charge someone while making it so difficult to reach a real person, identify the relevant subscription, or cancel it. This experience has completely destroyed my trust in DoorDash. I will never use this company again, and I strongly recommend that everyone carefully check their bank statements for recurring DoorDash charges.
Sent me one meal when I ordered 2
Sent me one meal when I ordered 2, after calling for help and requesting a supervisor 3 times , I was finally given somone to talk to, then she proceeded to say that her team approved a 5 dollar refund and that was their final decision, even though I payed 17.69 for a meal that I never recived , when saying that this solution was not acceptable , she hung up quickly after saying “ I have to end that call” . Took my money and never delivered my food .
no help
i’ve had many bad experiences with doordash, but at least they have tried to help. Today, i received my order 1.5 hours after i made the order, which is 1 hour over the estimated delivery time. I can understand 15 minutes, but 1 hour? To top it off, the driver left my food outside my apartment building without even trying to bring it to me or ask me if it was okay. I am very pregnant and unable to move around very well. When I reported this to doordash requesting compensation so I can purchase something else where the driver can actually bring me the food, they simply said they cannot give me compensation and ended the chat. Terrible very terrible. They don’t care that you’re still unhappy with the resolution, once they’re tired of dealing with you, they’ll just cut you off.
The drivers do NOT follow delivery instructions ...
If you live in an apartment building, your chances of even getting your order are one in three. The other two will be dropped on the floor by an unlocked rear door or in the area where the intercom is. They drivers do not buzz you to get in, they just drop and run and then your package is taken by anyone coming or going out the front door. After you have reported lost deliveries 3 times, the no longer accept claims from you, You are blocked. Use another outfit!
They refuse to ask where gluten free items are.
I am celiac and the dashers never seem to actually ask where the gluten-free items are located and tbey just pretend theyre out of stock. I called about todays order as not only did I call the store to make sure they were in stock but then mocked me and took zero accountability for having pretended it was out of stock.. ive called over and over and there is no resolve to the issues occuring.. doordash seems to only care about money and actually doing a job which I might add is a very easy job.. isnt important. They get the same amount if they grab all the items or not and then can make more from the next partial order. This is an ongoing issue not being addressed. I shouldn't have to reorder the same items several times and pay the fee again simply because the dasher is lazy. Huge huge systemic issues are not being addressed! I feel like there's honestly a huge lack of accountability within this organization this has happened over amd over and no one looks into my claims. I called.the store while the dasher was still there and verified they did indeed have these items.
Would rate less than 1 star
Would rate less than 1 star. Awful rates of pay for the orders they force on you. If you decline they give you less orders after. Often making $20 /hr and burning $10+ just in gas. Would not recommend.
Ripped me off sent wrong order refused…
Ripped me off sent wrong order refused to resolve it WILL NEVER ORDER THROUGH THESE CROOKS AGAIN
I have had 2 issues with DD in less…
I have had 2 issues with DD in less than 24 hours. I don’t drive so I use it sometimes but no more. I just got an order where an item was missing. McDonald’s had 2 10-piece chicken nuggets for one. One 10-piece was missing. DoorDash would do NOTHING to help me. That’s pretty petty. I’ve had issues before and I would estimate they help less than half the time. For what I was paying a month (in addition to how expensive everything is) I am done. Once again, it’s not about customer service; it’s about taking your money.
I keep getting messages from Culver's…
I keep getting messages from Culver's about construction issues involving concrete. I do not work for the city. Please stop contacting me.
Promotional Rate
Promotional Rate. New Customer. I haven't used doordash in years! For very like experience situations. I choose to not use doordash. This time I ordered a dinner for my family and picked it up. Using doordash and a promotional 40% claimed a whopping $10 discount. Charge applied in the app stated 67.12, and I might add, is exactly what I expect I would be charged, the total came to 67 12 I paid 80.54. I did contact support only to be shoved through an approval process I did not even request. At no point during my conversation with support did I request a refund but after denying thier free doordash for a month was shoved through a full refund denial. It took a whole 30 secs to, mind you after going through about 15 mins of fighting with the AI and general chat agents, to a refund denial in 30 secs. Like, are you guys serious? This is exactly why I will never use doordash again and recommend anyone just order the food yourself, on the phone. What a complete waste of my time. I am on vacation and I spend 2 hours of my day trying to get $15 or so back what i was registered for. I have screenshots and will gladly talk to whomever cares. This had not been so difficult. I literally never go this far to complain about a company but damn. If I don't get it, don't let me apply it at check out. Who's fault is that? Mine? Or yours? ** Update : Low and Behold.. the difference in promotion credited by the restaurant. So damn stupid. DOORDASH, You lost a customer for good! Horrible, horrible experience.
I would give 0 stars if that was a…
I would give 0 stars if that was a possibility. I ordered from a Vietnamese restaurant that I order from frequently. I had 3 issues with my order. Driver took 44 minutes to deliver my order & restaurant is only 3.1 miles from my house. Food arrived cold due to excessive delivery time. The sampler platter I ordered contained the wrong combo of items that I had chosen for it. I contacted help through the app. Explained the situation. Provided pic of wrong sampler platter I received. Also provided pic of the other dish that arrived cold as requested. Which is ridiculous as you can't tell it was cold from a pic. I was told that my order was not eligible for any type of refund. I contacted Door Dash customer service next by phone and spoke to live agent. They told me that due to Door Dash policy I was not eligible for even a partial refund for the wrong item. This is BS!
Horrible need to be sued didn't receive…
Horrible need to be sued didn't receive food order $40 worth fried duck!
Avoid this company AT ALL COSTS!
Avoid this company at all costs. As a driver, or as a customer. As a dasher, I have seen countless customers completely screwed over. Restaurants would forget to give me one of the bags, and the customer would only get a $5 credit toward a future order, even though the customer lost a great deal more than that, and did not receive what they paid for. A warning for potential drivers: When my license expired, there was no way to upload the paper attachment the dmv gives you to prove the license had been renewed. I contacted dasher support and spoke with a supervisor. He asked me if I had another govt issued ID, which I said yes, I have a passport. I uploaded the passport as he instructed over the phone. When I tried to do the verification face scan, it deactivated my account. It has not allowed me to re-upload anything, and remains locked. I have received no assistance from dasher support since then. Their only suggestion is to select passport and try to upload again, after being told repeatedly the app is completely locked out for just trying 3 face scans and it rejecting them all. This is despite emails exchanged on the primary email on my dasher account, as well as using the primary phone number to contact them, and following their instructions over the phone. 3,000+ deliveries with no issues over 2.5 years, and 19 above and beyonds and a perfect 5 star rating with over 100 in a row. I would put my customers food in a thick pizza bag with 2 electric warmers, and they loved the service. From what I read here, it is best I move on to a more reputable company anyway. Delivering excellent service will not protect you from their incompetence and indifference if you encounter any issues, and you will. DO NOT drive for this company, and DO NOT order food through them. They will scam you and steal from you, and you will receive no assistance. Driver or customer, they don't care. The fact a company like this has a business license is a failing grade for this country. Boycott this company, and make your friends and family aware of the constant fraud they engage in. They deserve a class action lawsuit because of their dishonorable business practices. I won't be the least bit surprised when their corporate HQ in San Francisco is completely destroyed by an earthquake. They truly deserve that level of punishment with no exaggeration.
Delivery time went from 6:35pm Delivery…
Delivery time went from 6:35pm Delivery to 7:45. At 8:15 still no food. Driver showed sitting in another town. Customer service is a joke and was not helpful on a refund. Thankfully the restaurant made it right. Will NEVER use again!!!!
Use another platform
can barely speak to customer service, orders get stolen with no resolution, customer service extremely unhelpful, but they'll snatch that membership fee outta your account as fast as they can, even if you cancel it ahead of time. probably some of the worst customer service I've ever received on a platform.
I ordered from this scamming company
I ordered from this scamming company. Nobody would pick up my order so I canceled it. They would not refund me. They charged me even though i didnt get my order. Never order from this horrible joke of a company
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