Extremely difficult to cancel an unexplained recurring charge
DoorDash has been charging my card $9.99 repeatedly, but I have no clear way to contact anyone or stop the charges. Reaching customer support is incredibly difficult. I am simply redirected to the Help Center, and there is no cancellation option visible in my account. I have contacted my bank multiple times. My bank told me: “It seems like a recurring charge, as the merchant is charging you every 20 days.” Trying to identify the account responsible for the charge using the card information has also led nowhere. I find it unacceptable that a company can repeatedly charge someone while making it so difficult to reach a real person, identify the relevant subscription, or cancel it. This experience has completely destroyed my trust in DoorDash. I will never use this company again, and I strongly recommend that everyone carefully check their bank statements for recurring DoorDash charges.