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Is DoorDash legit?
DoorDash (doordash.com) has a 1.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently complain that food orders arrive extremely late, get delivered to the wrong address, or contain missing items that never get replaced. Buyers also struggle to get fair refunds when things go wrong, noting that customer support agents are unhelpful, repetitive, and difficult to deal with.
The minority of people were satisfied with the service, mentioning a convenient restaurant selection and generally quick delivery times for their meals. Some reviewers also noted friendly drivers who handle food items carefully and prompt assistance from support when addressing occasional problems.
Auto-generated from all reviews of this business. For reference only.
⭐☆☆☆☆
Absolutely terrible experience.
My order included alcohol, and when the Dasher arrived they refused to accept two valid forms of ID because I’m visiting from overseas. I had both forms of identification available, but they wouldn’t accept either of them. The Dasher was unprofessional, became impatient, and eventually just walked away with my order.
To make matters worse, I was then charged the full amount for an order I never received.
I’ve contacted DoorDash customer support twice. On both occasions I was told the issue would be resolved, but instead of refunding my $40 order, I’ve only been given a $10 credit/refund. Paying for food you never receive because of DoorDash’s handling of an ID issue is completely unacceptable.
Very disappointing customer service and a frustrating experience from start to finish. I won’t be using DoorDash again.
Will never use DoorDash again. Charged me full price for items not delivered . Dasher even called to state only partial order could be fulfilled. Customer service is a joke and denied my request several times. Was promised call from a supervisor and they never happened. DoorDash will take your money and not make it right. Lost a customer permanently
Do not use this app it is a scam. They send drivers who lose your orders over and over again . They buy items even when you say refund . They replace it with stuff you never wanted. Dealing with customer service is a joke. It is a huge waste of money.
Driver delivered to wrong address! It was a VA Hospital - then when I let him know he told me to change the address in the app - but I’m at the VA Hospital! Called to for a refund and they emailed that they could only give me $5 back from a$22 order! When I called back to question why - they disabled my account! I’m unable to log in in so I just deleted the app! Three managers have called me since saying hold on - I’ll see about your refund - then I’m hung up on!
I would give this rating a 0 if possible, my driver could not speak or read any English so he was going in totally blind, looking for my building that he never would have found if my boyfriend didn't go outside chasing his car down through many different parking lots. The man triggered my bpd (borderline personality disorder by screaming at me on the phone, hung up on me, ignored my calls and texts. Then when I was trying to help him find my building and said look for 15 because it was much easier for him to find a building with a hidden number on it which I specifically wrote in my directions. He was furious that I told him to look for building 15 and started throwing a tantrum. This is extremely unprofessional and this is not the first time this has happened. I am completely furious with this company for not hiring capable enough people to understand basic English and instructions due to their lack of knowledge upon reading directions.please change your policies and do better.
Biggest hoax I’ve ever ordered from. Buy one get one til they charge you. Door dash biggest enabler. They’re all in it tg. You know what I mean! Uber Eats till I collapse. Atleast that’s an honest American company shafting you.
They are a truly unaccountable service. They stack deliveries on drivers and the drivers are horrible. They end customer service chats, even when you have no resolution. Just try something else. Uber eats, or just ordering from the restaurant. It's not worth it at all.
I ordered a cat toy. It was unavailable at the closest Petsmart. They went to another Petsmart to get it. They refunded my money $25.97 as a credit on Door dash. I was not consulted on this. So at the other Petsmart, they got the toy and after applying the Door Dash credit of $25.97, I owed $1.05. I wanted to return and get a refund back to my original payment method. Door Dash declined my request for a refund. I'm canceling my Door Dash subscription.
HelIo, this is about Doordash stealing money from my family, this order is ffrom Sunday 7/5/2026. I ordered from Chili's at 5:25, order was supposed to arrive at 6:00 - 6:15 it arrived at 7 pm and we only 3 out the 7 items, the other items were ice cold and not edible. I messaged DoorDash immediately that evening in their app and they told me I would get refund of $87 out $110 for the missing and late items. They told me that I could expect the refund in 3 to 5 business days. I still didn't have the refund on 7/17/2026 , so I called their customer service line and he told me he couldn't help me since someone credited me $9 by mistake and that it was outside of 3 days so his hands are tied, this is crazy and I deserve better. DELETE THIS APP NOW
First Experience, Terrible Impression Do NOT Use This
Yesterday, I ordered a meal from subway. I did not receive my order. I contacted doordash to try and fix this problem. I only received the driver whose name was Portia claiming bad she dropped it off at the address listed. When I tried to get this fixed with their customer service line their overall response was that there was nothing they could do. Additionally, their communication was terrible with the online service. It was fairly easy to type in however there were specific details that could have been added or verified to help future customers. I am upset because I spent over $35 to include driver tip just to not receive my order. The sad part about this is this was my first time using doordash and based off the terrible service I received I may never use it again.
Disappointed in @DoorDash. Paid for a food bundle using my last dollar on Chime, half of it was missing, and support is refusing to refund or credit me for the missing food. I just want what I paid for." They also owe me money with past orders for missing items even the orders stolen by the dashers, they done this to me more than once for more than a year not just this time, I reported them to better business bureau and ftc I want what I paid for
Doordash charged my credit card for groceries at the regular item price. I did not get the sale prices on the items I selected. If I went to the store myself, I would have paid a lot less. Now, I deducted the taxes and the tip and was still charged fifty buck more. Do you ever wonder why the dasher doesn't give you the receipt? Because that receipt and your credit card statement does not match!!! Doordash is a dishonest joke!!
This bank is tied to the corporation Crimson, who is in partnership with Doordash. Doordash hired Starion (Crimson) as the administration for their debit card services. I filed a case with Doordash Crimson 2 days ago. I am a platinum dasher for doordash. There was a promotion that took place from April-June 30th that resulted in 10% cash back refund on a weekly basis for gas services used. I received cash back refunds for the promotion on a weekly basis all the way up to the last week of their promotion. Therefore, I called crimson to seek My cash back refund for the last week of June which resulted in the dates of June 28-June 30th. I had several transactions I made for gas. I've always used my Doordash crimson card for gas in store AND at the pump. I filed my case with crimson and on several recorded calls I was assured I would receive my refund and I would receive an email confirmation with the details. My case initially was supposed to be resolved in 24 hours and it wasn't. I called Crimson approx around 4-415 pm EST on July 14th. I had a horrible experience between representatives and supervisors setting expectations that weren't fulfilled, being hung up on, and being told I would get a callback and nobody calling me back. I am very frustrated and exhausted because I had to make callbacks myself and still did not receive the resolution I was told I would receive. A couple hours later after my first few calls, I was told my case was denied because the transactions filed were not eligible based on their terms. This has NEVER prevented me from receiving my cash back refunds during the promotion before as I advised crimson. I also advised crimson management that multiple reps and supervisors informed me I'd be receiving the gas cash back refund. I am huge on morals like integrity and honesty. I was lied to and pushed around for several hours with no resolution. I am now seeking full cash back refund for transaction & damages. Case# 4e760ebe-e475-46bb-bbfa-7d721e92644a
If u like having ur meal ice cold and less than half what u ordered show up taking an hr to get dot head2 speak English and then refunded screaming ur balls off ur still hungry then go ahead and call
If I want to scream at the top of your lungs, be guar
Warning when buying DoorDash Giftcards: DoorDash Deactivated Account & Confiscated $XXX in Prepaid Gift Card Funds
WARNING to consumers holding or purchasing DoorDash gift cards: DoorDash deactivated my consumer account without stating any policy violation and confiscated an active, unspent balance of $XXX.00 in legitimate gift card funds. When I contacted customer support, a DoorDash supervisor confirmed seeing my active $XXX.00 balance on file. However, DoorDash refused to reactivate the account to allow credit usage and explicitly refused to issue a refund for the locked funds, telling me to contact third parties instead.I filed a dispute with the Washington State Attorney General’s Office Consumer Protection Division (File #: 724218). DoorDash declined voluntary informal resolution through the state, refusing to release my money.Under Washington State Law (RCW 19.240.110), gift card balances represent stored value held in trust for the consumer and cannot be subjected to corporate forfeiture or arbitrary seizure. Retaining prepaid consumer funds without providing a mechanism for credit exhaustion or a cash refund constitutes an unfair trade practice under RCW 19.86.Do not purchase or load gift cards into the DoorDash app. If your account is flagged by their automated systems, DoorDash will absorb your cash balance and stonewall all refund requests.
Just a heads-up for anyone considering the KFC promotion on DoorDash.
I recently saw an offer on the DoorDash app stating that if you spend over $20 on a KFC order, you would receive 10 free wings. Based on that promotion, I placed an order worth more than $50.
Unfortunately, the free wings were not included. I contacted the KFC staff, and while they were understanding and tried to help, they advised that the issue was beyond their control and would need to be handled by DoorDash.
I'm sharing my experience so others can be aware and double-check the promotion details before ordering. If you're planning to use this offer, you may want to confirm it with DoorDash first to avoid disappointment.
This experience was awful. I ordered a grocery delivery, and my dasher was extremely rude from the very beginning for no apparent reason. She them delivered my groceries to the wrong apartment. When I reached out to her asking where she left them, she immediately started blaming me and saying they were left at my apartment and if they weren't there, then I put in the wrong address. Even though I've been using doordash for awhile and gave never had them deliver to the wrong address, I still double checked, and my address is 100% correct. I asked her to at least come back real quick to show me where they were and she just kept yelling at me and telling me it's my fault and that I was interrupting her night. So I reached out to doordash, and their solution was a $15 refund. My order was $52, and they're going to refund me $15? So they finally said they could redeliver, which I was basically forced to do so I didn't lose $40. Which means I had to cancel my plans to stay home for the order. So the redelivery goes smoothly, delivered without issue. So I contact doordash again to see if they can give the tip I gave to the first driver to the second driver instead. They said they could do that and it would be taken care of. All of a sudden I get an email that they've charged me an additional amount for the tip! Instead of transferring it like they said they would, they charged me for it, which I never authorized. Then when I reached out they said they could refund that additional charge, and when they did they only refunded part of it!! Overall, a 3 hour nightmare and I'm officially done with doordash.
Ten minus worse company ever , My experience with DoorDash has been extremely disappointing. I signed up for a membership because I believed it would help me save money. Instead, after providing my credit card information, I continued to be charged month after month, even after trying to address the issue.
I contacted my bank, filed disputes, called DoorDash multiple times, and sent emails requesting that the charges stop. In my experience, resolving the problem was frustrating and time-consuming, and I did not receive the level of customer service I expected.
Based on my personal experience, I would strongly encourage anyone considering a membership to carefully review the terms, monitor their credit card statements closely, and make sure they understand how recurring charges work before signing up.
This has been one of the worst customer service experiences I’ve ever had, and I will not be using DoorDash again.
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