This bank is tied to the corporation…
This bank is tied to the corporation Crimson, who is in partnership with Doordash. Doordash hired Starion (Crimson) as the administration for their debit card services. I filed a case with Doordash Crimson 2 days ago. I am a platinum dasher for doordash. There was a promotion that took place from April-June 30th that resulted in 10% cash back refund on a weekly basis for gas services used. I received cash back refunds for the promotion on a weekly basis all the way up to the last week of their promotion. Therefore, I called crimson to seek My cash back refund for the last week of June which resulted in the dates of June 28-June 30th. I had several transactions I made for gas. I've always used my Doordash crimson card for gas in store AND at the pump. I filed my case with crimson and on several recorded calls I was assured I would receive my refund and I would receive an email confirmation with the details. My case initially was supposed to be resolved in 24 hours and it wasn't. I called Crimson approx around 4-415 pm EST on July 14th. I had a horrible experience between representatives and supervisors setting expectations that weren't fulfilled, being hung up on, and being told I would get a callback and nobody calling me back. I am very frustrated and exhausted because I had to make callbacks myself and still did not receive the resolution I was told I would receive. A couple hours later after my first few calls, I was told my case was denied because the transactions filed were not eligible based on their terms. This has NEVER prevented me from receiving my cash back refunds during the promotion before as I advised crimson. I also advised crimson management that multiple reps and supervisors informed me I'd be receiving the gas cash back refund. I am huge on morals like integrity and honesty. I was lied to and pushed around for several hours with no resolution. I am now seeking full cash back refund for transaction & damages. Case# 4e760ebe-e475-46bb-bbfa-7d721e92644a