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Is DoorDash legit?
DoorDash (doordash.com) has a 1.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently complain that food orders arrive extremely late, get delivered to the wrong address, or contain missing items that never get replaced. Buyers also struggle to get fair refunds when things go wrong, noting that customer support agents are unhelpful, repetitive, and difficult to deal with.
The minority of people were satisfied with the service, mentioning a convenient restaurant selection and generally quick delivery times for their meals. Some reviewers also noted friendly drivers who handle food items carefully and prompt assistance from support when addressing occasional problems.
Auto-generated from all reviews of this business. For reference only.
This review is just for my last experience. Generally I'd give them a 3, but if I could give this one a 0 I would. I ordered from 7/11 instead of the grocery store I usually use, just so I'd get my items sooner. It was more expensive to do it that way, but it also helped me get the items sooner. The original time was just over 15 minutes. I kept looking at the screen for my order, which shows where the driver is. It showed him at a stop for about 15 minutes and it wasn't even close to my apartment. Also, I had messaged the driver to make sure he saw the instructions on my profile on how to get into my building. There are two entrances, but I can only buzz a visitor in from one. He didn't answer my messages. AN HOUR LATER, HE MESSAGED ME TO COME DOWN. He was finally here, but he was at the wrong door so he couldn't get in. I told him I have bad knees and he needed to come up. I ALWAYS tip well over 20% because of this. After a very long time I get a phone call from him and he tells me he can't get in. I tell him he needs to go to the other entrance, which is clearly stated on my profile. He finally does and I buzz him in. I open my door and he tells me door dash sent him on another stop, so that's why it took so long. And now his phone is dead so he can't verify me, which he needs to do because my order contains alcohol. So he has to go to his car and charge his phone enough to verify my age before I get my items. This was the fault of both door dash and a terrible dasher who wouldn't communicate. I won't be using them again, ever.
Worst customer service and no person to contact. Worst experience never using again.
I’m celiac. I am also a dash pass member. I ordered from Aldi. There was a list of items that was able to choose substitutes for. The gluten free bread I ordered was not in the list. I reviewed every item available and chose only gluten free swaps. My gluten free bread was unavailable and the apparent likely replacement was bread with gluten. I can’t keep this in my house never mind eat it. And DoorDash will not refund me. Have cancelled my DoorDash dash pass and will never use door dash again
I placed my order and added instructions that all items not to be replaced without my approval, and if not available, refund. Yet I get the wrong size of a picture frame (so it is completely useless to me). I was not asked about the different size to approve it, the shopper probably did not pay attention or just did not follow my instructions. It is clearly a mistake by their shopper. Yet refund was denied for absolutely no reason, and my time was wasted chasing it. Not using door dash again.
This company charged my card last week for the door dash pass I didn’t authorize the charge wasn’t even in the app since June 25th requested a refund because I didn’t ask for the pass $9.99 was told it was being processed and it would take 5-7 days I reached out simply today for an update and to ask an additional question was told my refund was cancelled because of this and the chat ended rudely twice one after a supervisor I have screenshots I will be taking them to court for my money! F this company
Would not refund wrong items. This has happened before as well. Also, they charged me for a subscription I didn't sign up for and wouldn't refund it. I would suggest not using Door Dash, but use Grub Hub instead, they've been great.
ZERO stars minus one. "DOORDASH FRAUD/THEFT/EXTORTION"
They take your money for a lunch order you purchase to treat your workers. An hour later, D-dash sends an email that the restaurant had been closed down. They had known it. Clearly, they stole the money. They say in the cancelation email the money will be returned in 3-5 business days, and on the same email, in 5-7 business days. This is pure theft, extortion, fraud. Unavailable customer service online. Phone call resulted in a "supervisor" who speaks ZERO English and refuses to escalate the call, and refuses to do anything but keep (what adds up to millions of stolen/invested dollars from customers) all the fraudulently-stolen money that took only an instant to deduct: but refusal to refund their error for 7 business days? Class action suit attorney friends. . . Let's go. There's a long line of us. We also pay $100/year for "dashpass" privileges which is clearly just another scam by DoorDash. Share, post everywhere, and never use this criminal company again. BTW: the CEO is: Tony XU, Chinese BILLIONAIRE. Post widely. It's the face of evil against innocent American consumers. Look right into his eyes. Does THAT look like the face of an innocent man? Bet he had his billionaire's lunch though, on us.
Daniel FlattenUnited States · 3 reviews · Experienced 2026-07-19 ·
★★★★★
They don’t tell you if anyone is able…
They don’t tell you if anyone is able to pick up your order, they have an option to switch to pick up that doesn’t work, and they do an immensely bad job of vetting the people who deliver for them. They also are unreasonably expensive
This company gives zero (shyts) about privacy concerns. Scans Drivers licenses and say “it’s a state database that doesn’t harvest you data” blatant outright lie. If you think when you scan anything it’s not going to a database I have some beach front property in Kentucky to sell you. Stop being sheep!
DoorDash makes me physically sick . It took me up until today to officially quit using it. Today I placed an order for apples. I put exact directions on where to put the items in bold letters….. welp the idiot stupid driver dropped it off at the wrong address. When I finally found it the smell of marijuana consumed my whole house. The food was for my 8 year old son. Why would I want my child eating food that smells like drugs? Welp customer service refused to step in . It makes me sick that they support drivers getting high on the job and then not offer ways to help
They don’t want to return my money it said I had a female dasher and it was a male talking about how he shoots A R 15’s I felt so unsafe and they are refusing my refund never again
If I could give it a minus review I would. Door Dash delivered our meal 1 hour after ordering from a restaurant 4 kms away. It was left in the driveway with no notification it had been delivered. Will never use door dash again. It $47 for a cold meal. Was my first time using door dash and will be the last.
I ordered and the man delivering kept getting additional orders before delivering my food. Took over 2 hours!!! Ridiculous for DoorDash to keep adding deliveries while I’m trying to get my food!!!
3 times in 1 week as I am home bound right now and they kept delivering to the next door neighbor and his garage..I would have to track the driver then contact them to explain how to get to the correct address...I did verify with door dash they had the correct address but somehow they'd go to wrong place anyway..what is worse is half the time they don't understand english...so I'd have to get my son to go get the item to bring it to me...geezz I should have done that to begin with and save me all those fees for technically NOT completing thier job and no refund or at the very least refund all thier fees as it's not the restaurants fault...this service doesn't even deserve a 1 star..they hire illegals and only have AI customer service via chat
I had ordered food from a restaurant that was apparently closed and didn’t know because it said they were active on DoorDash and DoorDash almost did not refund me until I demanded a refund, terrible experience!!
I had the wrong order delivered. I called Doordash twice. I was. Harged $47. What I received eas a disgusting item costing $13 which had to be thrown out. Doordash said they talked to the metchant who would issue a credit. I never got the credit.
I have had multiple food deliveries canceled with no explanation and two prescription never picked up. I contacted the pharmacy and it was labeled and packaged. It even shows ready for pick up through the pharmacy app. But when I called door dash they said they had no record of the order. I am disabled and this option is crucial. After paying $8 for same day delivery. I had to pick it up two different times. This is a despicable way to run a business and I will celebrate the day they get sued for their dishonest practices.
Doordash-How not to treat customers with logistical nightmares
Logistics nightmare, poor food safety and non-existent customer service. Doordash are unlawfully flouting Australian Consumer Standards in delivering cold food, 40 minutes later than the final window of delivery time and if you have ever reviewed negatively your Account is automatically flagged as a 'problem customer' looking for a refund. This is after the Doordash site requests a review of recently completed delivery. DoubleDash was used in this instance : one box of cat food from Woolies approx 4km from my house and a pizza delivery 1km away. The pizza arrived stone cold, not even a skerrick of oil or heat mark on bottom of carton because it had to be changed due to sitting waiting so long for collection. If you have ever given a negative review you are treated like a criminal looking for a free meal or refund of a substandard delivery. This appears on your account for the rest of time you are willing to use Doordash. I cancelled my DashPass several times due to no delivery drivers being available in Tweed Heads area at times. Then the Doordash system automatically blocks you from booking anything further for 24 Hours! I now have a 2 year Dashpass membership via Prime - but all past information has been retained so I am a "problem customer " regardless. Honesty doesn't sit well with Doordash. Cut and paste responses treating you appalingly don't sit well with me.!! Bullying is not acceptable.
They suck even on improvement this company is robot i can't be embarrassed bye these no paying deliveries even the minimum wage and having to pay taxes on it may as will own my own business you suck your not a real employee so get going and pay the back taxes
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