Doordash-How not to treat customers with logistical nightmares
Logistics nightmare, poor food safety and non-existent customer service. Doordash are unlawfully flouting Australian Consumer Standards in delivering cold food, 40 minutes later than the final window of delivery time and if you have ever reviewed negatively your Account is automatically flagged as a 'problem customer' looking for a refund. This is after the Doordash site requests a review of recently completed delivery. DoubleDash was used in this instance : one box of cat food from Woolies approx 4km from my house and a pizza delivery 1km away. The pizza arrived stone cold, not even a skerrick of oil or heat mark on bottom of carton because it had to be changed due to sitting waiting so long for collection. If you have ever given a negative review you are treated like a criminal looking for a free meal or refund of a substandard delivery. This appears on your account for the rest of time you are willing to use Doordash. I cancelled my DashPass several times due to no delivery drivers being available in Tweed Heads area at times. Then the Doordash system automatically blocks you from booking anything further for 24 Hours! I now have a 2 year Dashpass membership via Prime - but all past information has been retained so I am a "problem customer " regardless. Honesty doesn't sit well with Doordash. Cut and paste responses treating you appalingly don't sit well with me.!! Bullying is not acceptable.