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Is DoorDash legit?
DoorDash (doordash.com) has a 1.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently complain that food orders arrive extremely late, get delivered to the wrong address, or contain missing items that never get replaced. Buyers also struggle to get fair refunds when things go wrong, noting that customer support agents are unhelpful, repetitive, and difficult to deal with.
The minority of people were satisfied with the service, mentioning a convenient restaurant selection and generally quick delivery times for their meals. Some reviewers also noted friendly drivers who handle food items carefully and prompt assistance from support when addressing occasional problems.
Auto-generated from all reviews of this business. For reference only.
What people say
Will SmithUnited States · 1 review · Experienced 2026-07-01 ·
★★★★★
Deleted the DoorDash app.There are…
Deleted the DoorDash app.There are complaints everywhere about issues and lack of ethics. Now i have experienced first hand. I contacted The Kebob Shop for a refund after receiving burnt food. It took a few days to catch up with the manager. The manager said that he attempted to refund my money through DoorDash and DoorDasjh refused to refund the money saying it’s past their 5 day refund policy. Both DoorDash and the Kebob Shop say “there is nothing that they can do” Really? Just stealing our money.
Ja’Leah CarterUnited States · 1 review · Experienced 2026-07-31 ·
★★★★★
Door dash Will Scam and fraudulently go into your account
Door dash charged my account for a monthly 9.99and a yearly 96.00and which I never signed up for when I called and further when I put my card in it asked me did I want to use my card for my door dash pass I said no an made sure but after I ordered DoorDash not only took 9.99 out my account but then took 96.00 also for the same thing when I called they told me that they could refund me 9.99 for my monthly but not the 96$ for the yearly in which I never wanted or signed up for I’m very disappointed and upset why in the hell would I want a yearly pass over a monthly an further tell me when we cancel both but you can’t get your money back for the yearly so I have a yearly door dash pass that I will not used because DoorDash fraudulently went into my account in took money for something I never signed up for nor did I want and I do not recommend NOBODY TO USE DOORDASH AT ALL THEY WILL SCAM YOU AND THIS IS REAL FACTS.
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A. PlopeanuCanada · 2 reviews · Experienced 2026-08-02 ·
★★★★★
Worse delivery ever
Worse delivery ever. They cancelled my order and sent me an email. No call to ask if I still want my order. Horrible!!!!! Never in my life will I use this delivery.
I ordered McDonald's Door Dash delivery and they delivered an entirely wrong order! The driver claimed to have delivered the correct order but I have the bag with the receipt clearly showing the order was not mine and was for someone else. Screwed my breakfast plans up and offered no compensation. A refund that will take 1-3 days to process won't help me right now. For a large corporation you'd think they'd have better customer service procedures to rectify situations like this. Super dissapointed.
Renee ReynoldsUnited States · 1 review · Experienced 2026-08-01 ·
★★★★★
DoorDash has stooped to scamming and…
DoorDash has stooped to scamming and confirming orders charging customers cards without even submitting the order to begin with. And they never have any real problem solving skills other then I’m sorry this happened to you your valued customer but you have to contact your bank. Load of shhh.. I’ll never be using this app ever again. I will no longer be ordering meals through family occasions , co work lunches or dinners if this app is being used to purchase it..
Tim HodgesUnited States · 1 review · Experienced 2026-07-31 ·
★★★★★
I ordered food thru doordash earlier…
I ordered food thru doordash earlier this afternoon to be delivered between 10 and 10:20 p.m. and got it closer to 10:40. The messed up part is I ordered the food from right across the street and instead of receiving my food right away they go several minutes away for another order instead of taking 2 minutes to just drop my food off so my food was cold and my chocolate shake was basically chocolate milk. I spend alot of money through doordash a d this is ridiculous to be treated like this. I contacted customer support and all they pretty much kept saying was my food will be there in just a few minutes and sry they can't help me Yada yada yada. You would think considering how much money I spend thru them and being a loyal customer they would give me credit or refund or something considering the situation
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Raquel RobertsUnited States · 1 review · Experienced 2026-07-31 ·
★★★★★
Just ordered dinner
Just ordered dinner. The guy was taking forever and saw he was at my location. So I went downstairs to the lobby to see if he was lost only to find a massive mess in my lobby and huge trail of food on the ground (pozole). He didn’t tell me he dropped it. I had to find out for myself and that’s what I spent my Friday night doing.. cleaning up his mess and mopping my lobby floor. He ended up going back to the restaurant and getting a new order.. but the food took 2x as long. For the inconvenience door dash only gave me back $5… I feel like it should been more but they said that was the max they could do. Terrible customer service! Use Uber Eats instead.
Cancelled order
DoorDash charged afterward on account
Ask to cancel transaction on account for order was cancelled
Instead they put a credit on DoorDash account I didn’t ask for
On message to them they just passed me to different people
Do not leave accounts open for them to use absolutely untrustworthy
LasenaUnited States · 1 review · Experienced 2026-07-30 ·
★★★★★
DoorDash has literally done this to me…
DoorDash has literally done this to me several times and I’m completely over it. They have taken my money even though I had not received the product saying that my history says that I have done it too many times I barely order off of DoorDash, but clearly they don’t care that my three year-old wanted his fries and that the merchant McDonald’s did not put the fries inside the bag so they refused to refund me mind you I spent my last couple of dollars just to get my son this food, which means that I’m out of luck and my son gets no fries Only thing they can tell me is they know it’s not my fault but the system said no. doorDash is not a trustworthy company. They find any in every way to skim your money and keep your money. Any kind of way they can. and make you feel as if it’s your fault.
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Aimee RichardsonUnited States · 2 reviews · Experienced 2026-07-31 ·
★★★★★
Bad Everything!!!
I ordered barbecue tonight and it cost $52.07. I got a text from my driver that said "I'm here". I usually wait for a picture and let them leave before I open my door to grab it due to having a fur baby. I wait for a minute or two and get no picture but get a notification that it has been delivered so I go to my door and open it to grab it and it's not there. I open the app which is not working properly to reach out to my driver. He doesn't answer and his message is in Spanish so I didn't leave a message. I reach out to him by text but no reply. My next option is to call Doordash support. I call them and they reach out to him and he answers but she doesn't speak Spanish so they are unable to communicate to find out where my food is and she proceeds to tell me that they are issuing me a refund for $13.01. I can't make this shit up!! They wanted to give me $13.01 of a $52.07 order to compensate!!! I let them know that it was unacceptable and I wanted to speak to a supervisor!! The supervisor called and told me he would resubmit my refund request for a full refund but he couldn't guarantee I would be approved. He said he believes I didn't receive the order due to there being no picture sent and I would receive an email with their decision within 3 hours! It's been 8 hours and I haven't heard from them. I will be calling back in the morning!! I looked it up and it is against the law for them to keep my money if I DID NOT receive the Food!!! That is Theft!!!! I also cancelled my dash pass!! I will NEVER use them again!!!
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SHARI L. BURGESSUnited States · 21 reviews · Experienced 2026-07-31 ·
★★★★★
I spoke with a customer representative…
I spoke with a customer representative at around 7:38 pm regarding a problem where the doordasher Sarah delivered my order to the wrong address. So my family recieved nothing. I submitted a 4K ring audio and video of my conversation with the dasher should there be a doubt as to whether I am telling the truth and was still denied. Unfortunately this was more than just an inconvenice because I had limited funds and was trying to feed my grandchildren. I again contact customer support at 9:48 pm because I was told that my issue would be escalated. Then when I spoke with that support person. She stated that my refund or credit was denied. I am 65 years old with a severe spinal disability so doordash has been my connection to feeding myself and getting items I need. Since I can not drive and I am the caretaker for my 4 grandkids who did not eat because of a mistake made by the dasher not by me. This is highly unfair to me as a customer. The dasher even asked did I want the chicken fila order because of the mistake she made giving my order to someone else and I told her know
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Donna PersicoUnited States · 28 reviews · Experienced 2026-08-01 ·
★★★★★
Door dash needs to change criteria for drivers
Donna has been door dashing in Portland Oregon. passed the test to deliver and now my Dasher app is on pause for no apparent reason so hopefully the app will fire up tomorrow.
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John CAustralia · 3 reviews · Experienced 2026-07-30 ·
★★★★★
Charged for food from a place that is out of business, and wouldn't provide a full refund
My first time using DoorDash. We were staying in a holiday apartment, and it listed a restaurant a few minutes walk away. We ordered some food and I selected to pick up the order. After the app said it was ready to pick up, I walked to the address and the business was shut down and the space empty, with a "For Lease" sign on the window - it obviously hadn't happened overnight.
I used the Support Chat to try and get it sorted, as I had been charged $62 for food. After getting through to a human, they couldn't understand that the restaurant wasn't in business, and wouldn't refund any money. I offered to send them a photo I had taken of the building. After two days of trying to get it sorted, I was told they would only refund $42, with no explanation and no further review from their end. I ended up challenging the charges with my credit card company, who have reversed them. Needless to say, I won't be using them again.
Christian ChanelUnited States · 1 review · Experienced 2026-07-30 ·
★★★★★
Not even one star is worthy
Not even one star is worthy, they are literally the worst most despicable delivery service on the planet. Once again they screwed me over.
Pick up my food, then before it gets here, the driver has to stop at several other restaurants and make other deliveries. Gets here cold and inedible.
Never again. They should be shut down.
Dave MaynardUnited States · 1 review · Experienced 2026-07-30 ·
★★★★★
Once again did not receive my order
Once again did not receive my order. This has happened. Multiple times,they receive my order and no dasher want to pick up my order.
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Nicholas RossUnited States · 2 reviews · Experienced 2026-07-28 ·
★★★★★
My last 3 orders have had major issues…
My last 3 orders have had major issues to no fault of my own. The first 2 were refunded only after spending hours dealing with it. And the 3rd one they are still refusing to refund.
#1 I ordered a fan from meijer and the driver said they were out of stock so he claimed to have bought me one that was twice as expensive. I was fine with this as I just really needed a fan. My problem here was that the driver actually brought me the fan I originally ordered and door dash charged me for the more expensive one. When I brought this to their attention they denied my request for a refund even though I had the pic the driver took that clearly showed the fan I received was not the fan I paid for. They eventually refunded this but only after a big headache.
#2 I took the credit I received from the first mistake and ordered Walgreens. A product that was 14.99 was out of stock, no problem they replaced it with something else that was the same price. My problem, this item didn’t show up, not physically or even on the receipt that was given to me from Walgreens itself. They refused to refund this item to me even when I sent them the receipt showing that the driver didn’t purchase it for me so I am not paying for it, after about an hour and a half they finally refunded me.
#3 a couple nights later I ordered McDonald’s. Ordered 2 meals and only received 1. They have straight up denied my refund. Why? Because I had refunds on the 2 previous orders. Hmm. Whose fault was that? Not mine. So now I’m out over $12. Charged for food I never received. They should be charged with theft. It’s disgusting they get away with this. They will never review another cent from me.
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martinUnited States · 7 reviews · Experienced 2026-07-14 ·
★★★★★
I ordered (4) retail merchandise…
I ordered (4) retail merchandise products (Advanced Bio fungal spray) from the Doordash website directly. The price was $1.99 ea.
There were fees and tip also, total $18.79. The supplying retailer was Tractor Supply Co. I placed the order the night of July 13 and
received email confirmation of my order at 9:14pm the same night, the order was to be delivered to me the following morning of July
14, within a delivery window of 10:10 am- 11:10 am the next morning. At 10:36, July 14, I received an email saying my order had been
cancelled and that I would be fully refunded. Turns out, as it was explained to me via a phone call initiated by Doordash just before
the cancellation, that TSC was charging way more for the product and they were not gonna lose money so they cancelled the order
after I would not agree to increased cost. The increased cost exceeded $90. The charge of $18.79 is still on my Discover card.
Doordash has never refunded me even though they promised to in the email dated July 14. I have disputed the charge. Discover
decided the charge is valid even with all my supplied proof as described above. I asked them to reopen my dispute, they did, and the
same day they again decided in Doordash's favor. Doordash's answer was "they delivered", but no proof. I am retired and am always
home, especially that day I was waiting on them, nothing was delivered. Today is July 30, still no refund and when I call Doordash customer service, they tell me there's nothing they will do!
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Robert DicksonUnited States · 1 review · Experienced 2026-07-29 ·
★★★★★
I ordered over $54 of food from…
I ordered over $54 of food from McDonald's in Tampa, doordash canceled the order, and I never received my refund.. I have been a customer since 2004, support help doordash they are so condescending,
Micah ShortsUnited States · 1 review · Experienced 2026-07-29 ·
★★★★★
They robbed me…I was charged for items…
They robbed me…I was charged for items that were never delivered. Simply…then the representative told me the policy says they cannot provide a refund. DoorDash literally stole money from me smdh
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RJUnited States · 1 review · Experienced 2026-07-29 ·
★★★★★
My order from Wendy's was 32 mins late…
My order from Wendy's was 32 mins late and cold. The burger,chicken sandwich, fries, and cookie was cold. I watched the driver sit at a location for 20mins not moving. I kept implying by text to Dalton about my order with no reply, so i called twice and got sent to voicemail. I contacted support and they asked for a picture of all the food, so i showed it. They denied me a refund for my food being 32mins late and cold because of driver. Mind you Wendys is only 10mins from my house. I am an Army Veteran and never been treated like this before.
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