My food got only arrived late by 15…
My food got only arrived late by 15 minutes. It was cold and it was not what I ordered and then when I replied to customer service, they told me that they had no.
About DoorDash
Data updated- Website
- doordash.com
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 0% (0/197)
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About this business
Best local restaurants now deliver. Get breakfast, lunch, dinner and more delivered from your favorite restaurants right to your doorstep with one easy click.
Is DoorDash legit?
DoorDash (doordash.com) has a 1.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers frequently complain that food orders arrive extremely late, get delivered to the wrong address, or contain missing items that never get replaced. Buyers also struggle to get fair refunds when things go wrong, noting that customer support agents are unhelpful, repetitive, and difficult to deal with. The minority of people were satisfied with the service, mentioning a convenient restaurant selection and generally quick delivery times for their meals. Some reviewers also noted friendly drivers who handle food items carefully and prompt assistance from support when addressing occasional problems.
Auto-generated from all reviews of this business. For reference only.What people say
Convenient, but order accuracy could be better
I've used DoorDash many times because it's convenient and has a good selection of restaurants. Most of my orders arrive on time, but there have been several occasions where items were missing or my order wasn't completely correct. One thing I do appreciate is that customer support has usually been quick to issue refunds or credits when there's a problem, which makes the experience less frustrating. Overall, it's a convenient service, but I think there's still room for improvement when it comes to order accuracy.
DoorDash steals customer money
After having DoorDash for 4 years, suddenly I had an order cancelled by the Dasher after posting a pic of the receipt. No explanation, so DoorDash charged my account and would not give me a refund. Oh well probably on to better health. I do not recommend being a customer of this service.
DoorDash has been helpful when I don't…
DoorDash has been helpful when I don't have time to cook or go pick up food myself. My biggest issue has been that delivery times can sometimes be longer than expected, and occasionally food arrives colder than I would like.
Just a terrible company
Just a terrible company. I spent 40 bucks Dasher delivered to wrong address, their response give me 8 bucks refund, I spend so much money with them and 8 bucks is what I get, I'm getting rid of it I hope it crashes a burns.may take years but I think it will
Halloween Delivery
As a college student, I was always on Doordash and I've had pleasant experiences overall. Compared to their competitors, they are a little cheaper, but it definitely depends on the area. I've never had any major issues with deliveries, and if I did, it was resolved pretty quickly.
Mixed Reviews
While I do hate the DoorDash fees and sometimes the workers are rude and don't deliver as quickly as I want so the food is cold. The deals DoorDash has can be good and there are times when the workers do their job well and if they don't, then DoorDash is usually willing to accommodate you for it.
Throw monies out the window
Rude driver who didn’t even attempt to get me correct icecream. Said didn’t have in stock when I know they did. Got 2 gallons of icecream I had to throw away cause weren’t sugar free. Customer service was horrific denying me a refund. Stay away from DoorDash unless u like throwing monies out the window
Ordered a Cheesesteak that was never…
Ordered a Cheesesteak that was never delivered. DD would NOT refund payment
My pharmacy uses doordash to deliver…
My pharmacy uses doordash to deliver their medicine and I called in my prescription not I didn't call him my doctor called it in on the 5th of August it's now the 6th of August and they're saying it's going to be 5:00 this afternoon before I can get very important medicine that I need I even called doordash and requesting them to do something and they transfer me back to Walgreens it's a sorry company don't use them make the extra effort go to the store get it yourself if you're waiting for a prescription like me you might die before you get it
I ordered my food and it was delivered…
I ordered my food and it was delivered to the wrong address. The driver argued it was delivered per the GPS. I reached out to Door Dash help, and they were only going to offer a $4.00 refund. So, I lost my whole order and got NOTHING from Door Dash. I have deleted the app and will only use UBER for now on. This was a horrible experience, and it definitely swayed me away from Door Dash.
So awful if I could give it zero I…
So awful if I could give it zero I would consistently getting the order wrong today sent me the commenter wrong order and gave me credits instead of a proper refund and then use bots to try and fix the issue so awful this company is horrible
Stupid commercial on TV
Stupid commercial on TV - says it's free - duh - costs $100. to get a Doordash before you can order their jacked up prices
i do not recommend using doordash
i had to deactivate my account cause doordash only wants to refund you what they want. then they want to give you credits instead of your money back. i paid 5.99 plus tax for my baby kids meal from wendy's that never showed up with the rest of the food. they gave me a 1.47 credit which they did not want to give cause they said the food was weighted and showed all of it was together. dasher did not speak enligsh and was no help. i have had to many problems with doordash and not receiving my food or it was made incorrectly to only lose out on money.
Door dasher has food thieves
Twice now someone has picked up my food from wawa, and decided they needed it more than me. Either have some standards or pay your people better. This is ridiculous
noNooooooooooo
I placed an order with a store for general items and grocery.
I placed an order with a store for about 25 items. I received a message from the dasher saying he was there and starting to stop. I messaged him when the order was an hour late - he never responded. I found later from DD customer service that he cancelled my order. I was never notified by him or by DoorDash.
Just a heads-up for anyone who uses…
Just a heads-up for anyone who uses DoorDash. I recently placed an order, and the store was out of the items I ordered. The store told me to report the items as out of stock in the DoorDash app so I could request a refund or credit. Unfortunately, DoorDash denied both my refund and credit request, even though the items weren't available. I ended up paying for food I never received. Just be careful when ordering, and make sure you understand DoorDash's refund policies before placing an order. I wanted to share my experience so others are aware.
Lazy Drivers Cannot Find the Correct Address
DoorDash in Arlington just cannot get a delivery address correct. We live at a 4705 address and there is another 4705 address on a nearby street. The Dashers ALWAYS, without fail, deliver our food to the wrong 4705, even though the street name is not even vaguely similar to ours. We even tried to ask for in-person delivery, which requires a code, but the Dasher went ahead and delivered to the porch of the wrong address , apparently without waiting for the homeowner to give them a code. Uber Eats and Instacart have no problem finding the correct address, but apparently the Door Dash folks are too lazy and disinterested to do a good job. A reputable company would refund the delivery fee and better train their drivers, but we are not holding our breath. If you have a choice, NEVER use Door Dash for anything - ever.
Scam
I went to pay for my order and had a 50% code. I placed the order and the whole time the price was showing with the discount but after paying I had the full price with no discount removed from my bank. I contacted them to get this sorted and was told I'd get a refund. After messaging multiple times and being told the same thing I then get a call asking for all the details again. I give them it and get told they won't refund me. They then say they'll refer it to someone who can refund me. I have had seven calls from them now all exactly almost to the word the same and no refund. The final one saying that she would refund me if it was in her hands but it's not. I then asked to actually be sent through to someone who can deal with my situation like I'd been told I would several times. And she almost on repeat would reply saying she's sorry for the inconvenience and try end the call.
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