Anytime I place an order
Anytime I place an order, I am unable to make ANY custom changes, and I don't mean anything detailed, just no ice in my drink or something similar. The bottom portion where these requests should go is completely grayed out, and no changes to the prompt can be made. It states instead that I have to call the restaurant to make special requests. The fact is that you cannot make special requests if you can't get the restaurant on the phone, which is impossible during a rush. When I called DoorDash, I was told that there isn't anything that they will do about it because the problem is the merchant. But if I call the merchant, they say it's a setting that's decided by DoorDash. Nobody is willing to fix anything, and everyone just passes the buck. I've now cancelled my DashPass subscription permanently.