AVOID-extremely disappointing experience
I had a terrible experience from start to finish. First, my standard-size dresses took 23 days to arrive, shipped from Shanghai. During that time, I reached out multiple times via chat because the arrival date kept changing and was told they had “run out of lace,” which was incredibly frustrating given the lack of proactive communication (only 3 of 6 items were lace). The return process was even worse. I attempted The ‘Happy Returns’ service numerous times over several days and it kept saying- “sorry, connection to Happy Returns service failed. Please try again later or try other shipping methods” which ultimately cost me $90 out of pocket to ship 4 items. According to the return policy, if you ship it yourself, the Happy Returns shipping fee should not be deducted—but it still was. And what’s worse two of the items the JJSHouse RMA return code listed an address that was in NJ and two items listed an address in KS. When I reached out *again* regarding the refund I was told the NJ address is not their address and I would not get refunded- literally from the Return Form PDF they generated in my ticket for these two items- unreal! It took multiple chats, tickets, and emails just to receive a return code (not even a label), and I felt pressured to send everything back quickly to avoid missing the return window on nearly $800 worth of items. In the end, I didn’t even receive a full refund. When I add up the cost of the dress I did keep, original shipping, return shipping, and the unexpected deductions and lack of refund, I ended up paying much more than I would have for a beautiful dress from a local New York boutique I had tried on. Overall, this was a stressful and disappointing experience—especially as a bride. I would not recommend ordering from here. AVOID- if you plan to return anything!!! Additionally I tried to post this review on their site and they filtered it out- wouldn’t trust them or their responses. In response to Jjshouse reply below- Thank you for suggesting to- ‘contact our customer service on time if our customers have any problems with their orders or services. Please use the relevant channels on our website to resolve your concern.’ After my order in mid January I did contact customer service through your relevant channels on the website, we corresponded on 1/22, 2/5, 2/6, 2/7, 2/23, 2/24, 3/4, 3/5, 3/6, 3/7, and 3/8. There’s no need for you to verify my experience or try to do service recovery now that I’ve shared my honest experience. My aim in writing my review is for others to avoid having to go through the disastrous experience I encountered, one that is similar to others’ experiences which are expressed here on Trustpilot. I also find it misleading that my 1 star review of items I purchased was left off your website and questions the authenticity of the reviews. Again- AVOID Jjshouse if you think you may return things or don’t have 3 weeks to wait for the item to come in. Once you total the extra costs and customer service frustration-it’s just not worth the hassle!