Run as far as you can from them
Run as far as you can from them. They sold me tickets that were basically invalid according to American's unaccompanied minor policy. i did provide the children date of birth before buying the tickets and they still processed the transaction. in the end they refunded me, withholding $300 cancelation fee that American charged - bear in mind I did not cancel, American refused to board the children since the tickets were not issued in accordance to their policy. Now they are completely silent again and the Nicole lady is no longer responding to emails. They are in the business of issuing airline tickets and they should know if the tickets they have issued are eligible ones and they failed in that. I should not be paying for their incompetence.