Not washable!
The UIN website says that these shoes are machine washable and colorfast. Still, I was nervous to wash them. I wore them for several months being careful not to get them wet or dirty. Finally, I tried washing them. I hand washed using Woolite and the little spraying hose in my kitchen sink so the would not be fully immersed in water. Then I set them under the ceiling fan to dry. As they were drying the orange dye from the elastic inset began to bleed into the white fabric. Then I noticed a brown color seeping up from the tan fabric on the inside. I contacted the company and was really disappointed with the response (See below). “These shoes are so cute, comfortable, and thoughtfully designed with one major exception. I carefully cleaned them according to the directions on the UIN website and it seems that although the design on the fabric is colorfast, the orange elastic insert and the tan dye on the inside are not. The color bled onto the white canvass. I used a Q-tip with hydrogen peroxide to try to remove the stains to no avail. They are ruined. I'm really disappointed. I can provide a photograph if you like.” Since your shoes are already worn, we cannot directly exchange or refund you. But we provide the following 2 solutions: 1. We will directly refund you $20 as compensation. 2. You can place a new order directly, and then we can give you a discount of 20 US dollars. You can tell us after placing the order, and we will refund you 20 US dollars. Please let us know your options. By the way, could you please take a photo of the shoe label inside the shoe and send it to us? We will check with the production department and resolve this discoloration issue. Looking forward to hearing from you. Best regards, Lynn “I love, love, love, the concept of these shoes. I have had so many people ask where I got them, and I have sung their praises. I would love to help resolve the discoloration issues. But what I hear you saying is that in exchange for that help and my two $80 pairs of shoes that got ruined as a result of a problem the production process, you are going to send me $20, is that right? If you were the customer, would that feel fair to you?” Dear Customer, Sorry for the inconvenience. We are really happy to have customers like you,thank you for supporting us, and love our shoes. Sorry for the unpleasantness that has occurred. We have quickly respond to our marketing and production departments,hope to reduce such problems in the production process in the future. Really sorry for the inconvenience. Best regards, Elane