INCREDIBLE BLIND RETURN/REFUND STAFF
Why return/refund is so hard with Shopee? I bought a power tower in which its advertisement stated twice "individual switch" and all of its pictures shown was socket outlets with individual switches. When the product arrived, there's only 3 switches for 3 socket outlets while the other 9 of them has no switches at all! The Ads said European standard etc.. the product arrived clean of anything, you never know if it's a reject item as it didn't carry any patent marks of its claimed European Standards in its Advertisement. All a lot of dishonest craps. And of cos Shopee staff is blind to these too. I raise a return/refund and was rejected 4 hours later with payment released to seller and citing reason "seller sent the correct item". I then called in to explain the issues I have about the switches thinking that the assessing person might not understand what I meant in words and the hotline guy put up an email for me, only to be rejected again based on same reason. YES, I KNOW SELLER SHIPPED THE CORRECT ITEM which MISSED all the individual switches its pictures depicted SO IT IS NOT WHAT I WANT AND SELLER'S ADVERTISEMENT WITH PICTURES WERE MISLEADING AND INCORRECT. UNTRUE! AND THERE IS NO PROVE THAT IT IS OF EUROPEAN STANDARD PER ITS ADVERTISEMENT! Using such item has a high chance of causing fire don't you know? Don't we have enough cases of incidental fire in Sg lately? Do you Shopee not have a society conscious or any ethics just to make that few miserable bucks? Or Your CEO encourages your staff to be lazy and blind, pulling your repo down to hell's drainage pit? On top of all that, I have my fair share of nasty hiccups Shopee deal out, missing refund to my CC cos someone close the RR request day before my final return date. Luckily I have pictures of my return taken and slammed them in the email 5 weeks later. $2 deals are of super crappy materials/deals, they are not real promotion please. Better use it in Value shop for a snack than throw in the shopee drain. With the latest incident, I decided to quit Shopee ever and told them so, it may be the same price or slightly cheaper to buy direct from China including shipment and return/refunds policy is a breeze, no questions asked. Singaporeans, you are being taken advantage of you know? If I buy direct from China, there's no guarantee, so what's the difference buying from Shopee? Its the same thing from the same manufacturing country, Shopee isn't gonna do audits for you. When the item arrived in bad shape or wrong to its spec OR I simply don't want it anymore, I can raise returns/refund without any hassles and get my refund promptly. I wonder how is it that China Customer Service is so PRO compared to the lazy arses here in our Singapore. Shopee should not even deserve 1 star from its inability to remain versatile and competitive in the global market. Hiring those cheap and lazy staff won't do too in today's marketplace. It obviously do not have the resources to evaluate seller's listing/items to ensure its compliance to legal requirements or customers' expectation. It just sit there to collect middle man's coins when a transaction takes place after it set up its platform etc and thinks that's enough for the next 10 yrs. When you visit the electrical shop, most products would carry the safety mark, why not Shopee? If they can't comply, our GOVT shouldn't let them sell such for fire safety reasons in our tiny heartlands.