Does not follow EU-consumer law - but Customer Service is actively looking for a solution
I ordered two lamps for our nightstands. One arrived broken (the lampshade would not stay upright) and damaged (discoloration on top). I contacted customer service and I was offered a discount on this broken and damaged lamp. I did not accept, as I wanted a replacement lamp. Then I was offered that they would send a replacement lamp, but I would pay 60-80 euros for the broken one. I did not agree and we decided to ship back the order and have a full refund (as is a consumer right under EU law). Many offers and messages followed and in the end I received a full refund of the order, but not the shipping costs (as is EU-consumer law), and could keep the broken lamp. I think that in the end this was an acceptable solution, although this company does not follow EU-consumer law. Be aware of this before you buy. Customer service however is friendly and easily reachable and actively seeking a solution.