Terrible after service, still waiting after 4 weeks for a replacement
My son saved up and bought his own e scooter from this company. The first thing to break was the fork, I contacted the company who did actually send a replacement part pretty quick. The next problem was the shaft snapped completely in half, I contacted them and was told to send the whole scooter back to shop in the U.K. and when they received it a refurbished scooter would be sent out. Sent it back over 4 weeks ago and still not received a replacement. After my first couple of emails to chase it I was told to give them ‘a few more days to dispatch’. I’ve Sent another 3 emails since and yet to receive a reply. Very poor customer service And one very upset boy