Iphone 13 Pro- Upsie did the right thing- Handled Well
My son's IPhone 13 Pro, less than 1 year old, took water into the charging port and couldn't charge with a cable anymore. Everything else worked fine. He was able to charge, wirelessly. Started the Upsie Claim on a Thursday and had no problem getting thru to a live agent who gave me a case number. Gave us the option to go to an Upsie certified repair shop or Apple genius bar. Took phone into Apple store the next day and Apple said , phone could not be repaired due to water damage. Gave that information and official Apple diagnosis to Upsie on Saturday AM. At that point the rep from Upsie said , they need for the claim department to come to a resolution on what next would be done. By Tuesday, I called a few times with Upsie and always got thru very quickly to a rep, they asked some exact info on the model type, memory, etc. and said claims needed that info to make an decision. Tuesday, I was informed that they would either send me a replacement or they made a cash offer of $699. I took the cash offer and thought that was fair. I believe my 2 year policy had a $149 deductible for replacement. Had the cash into my account on Thursday via Zelle. All in all, I thought the process was pretty smooth and it was always easy to reach an Upsie rep. I think they did not nickle and dime me and gave me a very fair cash value for the almost 1 year old phone. Important to note. My son's phone was able to be charged via wirelessly so the extra days for them to complete my case, was okay. I think Upsie handled it very well and I am very satisfied with how this went. Their insurance is SO much cheaper than Apple or a carrier insurance plan, and it was handled well, in my opintion