Now over 4 weeks with no refund for destroyed £40+ order
Ordered for my fellas 40th birthday as a birthday cake alternative. When they arrived on the day it looked liked they'd been run over repeatedly (including delivery this eyesore had cost me over £40). I put in a complaint to customer services, their original reply was quick and said they would issue a refund. It's been getting on for 2 weeks now and still no refund, only an email saying as they hadn't heard from me in 96 hours since that email are they to take the issue as being resolved? I replied no, as to date I haven't received my money back. Since that email i haven't heard from them since, and even tried opening up another complaint to match the other which they're choosing to not reply to either. Absolutely disgusting customer service, I dont understand how this company has got so big.