Rude and disrespectful
I had an online return and went to the Winton Salem, NC store to return it. I have never been treated so bad and disrespected in all my years of shopping. The lady first of all made the comment (its people like us who shop online is the reason stores are closing). Then she went on to say out loud she was going to call her vice president and complain. After she realized we used After Pay she called up customer service and complained to them over speaker phone that I had to use After Pay due to the fact I couldn't afford to or didn't have a credit card. (Again on speaker phone) This is not true after pay is just convenient. She finally decided to finish up the return only after I told her I would take the stuff back and go to another store. To her comment (people who shop online is the reason stores are closing) that's not true. It's rude people, like her, is why people no longer want to go in store shopping. I will never shop in that DXL again . I will also tell everyone I know just how rude she was. My wife and I both are managers who work with the public. We would never allow someone to treat customers like this. To me this is an embarrassment to DXL.