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pete smith

Australia

1 Reviews
1 Reads
1 Useful

1 review

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Complete Failure of Service and Customer Service.

For the past 3 months (June - August 2023) the site has had unresolved issues with payments made via PayPal. Resulting in their system automatically sending out ‘Unpaid Invoice Reminder’ emails. For the first 2 months they were responding to support tickets when I sent proof of payment, and they were manually applying payment to accounts where automatic payment registration had failed. However, this last month I sent notification of payment, again, but have not received any reply. This has gone on for a few weeks with no response from administrators or support personnel (likely the same person), resulting in their system cancelling my subscription! This is unacceptable, and just terrible service. I have cancelled my account altogether and found another service offering better value for money. I recommend anyone reading this review do exactly that, go back to Google and find ANY other Seedbox service. You will have a better experience, without a doubt.

2023-08-12Helpful 1