We recently moved our team from Slack…
We recently moved our team from Slack to ClickUp and were actively testing it. Till yesterday, we were able to send voice notes directly in Chat/DM from the desktop app and browser without any issues. Today, the feature has completely disappeared for both me and my team, leaving only the Talk-to-Text microphone option. What is most frustrating is not only the disappearance of a basic communication feature, but the support experience. The AI assistant initially provided conflicting information, claiming voice clips were never supported in desktop Chat/DM, despite the fact that we had been using them. After escalating to a human agent, I spent considerable time authenticating my account, granting workspace access, providing screenshots, and explaining the issue, only to be told that the matter would be transferred to Technical Support with an expected response time of up to 24 hours. For a platform positioning itself as an all-in-one workplace solution and a replacement for tools like Slack, core communication features should be reliable and stable. Sudden feature removals or bugs without communication create disruption for teams and undermine confidence in the platform. Very disappointing experience, especially during a critical evaluation period where we're comparing ClickUp against other collaboration tools.